<br><font size=2 face="sans-serif">Ahhh. I read your post incorrectly.
My challenge is different business units spread all over and sharing
offices amongst themselves to complicate the matter. I kind of like
the idea of a second cluster as an SRST reference but that would be tough
to keep up with administration wise...especially with IPCC in the mix.
Let us know what you decide on. I still would be interested
in the proposed best solution.</font>
<br>
<br><font size=2 face="sans-serif">Carlos</font>
<br>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=40%><font size=1 face="sans-serif"><b>"Jonathan Charles"
<jonvoip@gmail.com></b> </font>
<p><font size=1 face="sans-serif">09/06/2007 01:30 PM</font>
<td width=59%>
<table width=100%>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">To</font></div>
<td><font size=1 face="sans-serif">"CarlosOrtiz@bayviewfinancial.com"
<CarlosOrtiz@bayviewfinancial.com></font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td><font size=1 face="sans-serif">"Cisco Voip Mailing list"
<cisco-voip@puck.nether.net>, cisco-voip-bounces@puck.nether.net</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">Re: [cisco-voip] IPCC with Remote Agents</font></table>
<br>
<table>
<tr valign=top>
<td>
<td></table>
<br></table>
<br>
<br>
<br><font size=3>The calls come into each local site, the only calls coming
into the central site are for the central site. Each call center is essentially
a little island (different business units).<br>
<br>
I have done a lot of crazy things with SRST before, having a different
CCM cluster being an SRST reference, and using CCME as an SRST gateway.
<br>
<br>
B-ACD is a TCL script for CCME that does Basic Automatic Call Distribution
and queuing. HLOG is a softkey that lets people log into a hunt group (for
BACD).<br>
<br>
<br>
<br>
Jonathan<br>
</font>
<br><font size=3>On 9/6/07, </font><a href=mailto:CarlosOrtiz@bayviewfinancial.com><font size=3 color=blue><b><u>CarlosOrtiz@bayviewfinancial.com</u></b></font></a><font size=3>
<</font><a href=mailto:CarlosOrtiz@bayviewfinancial.com><font size=3 color=blue><u>CarlosOrtiz@bayviewfinancial.com</u></font></a><font size=3>>
wrote: </font>
<br><font size=2 face="sans-serif"><br>
Jonathan,</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
Sorry I don't have an answer to your question but was wondering .....</font><font size=3>
<br>
</font><font size=2 face="sans-serif"><br>
1) Have you done this before? </font><font size=3> </font><font size=2 face="sans-serif"><br>
2) If all calls are coming into the central location how do you get calls
to the agents during a WAN outage?...PSTN?</font><font size=3> </font><font size=2 face="sans-serif"><br>
3)What is B-CAD and Hlog? I was under the impression that there was no
functionality for agents during a WAN outage. What features do you
have/lose?</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
I am interested in what it would take to set this up as our current setup
is falling back to SRST but the remote agents only have dial in/out capability.</font><font size=3>
<br>
</font><font size=2 face="sans-serif"><br>
Carlos</font><font size=3> <br>
<br>
<br>
<br>
<br>
</font>
<table width=100%>
<tr valign=top>
<td width=44%><font size=1 face="sans-serif"><b>"Jonathan Charles"
<</b></font><a href=mailto:jonvoip@gmail.com target=_blank><font size=1 color=blue face="sans-serif"><b><u>jonvoip@gmail.com</u></b></font></a><font size=1 face="sans-serif"><b>></b>
<br>
Sent by: </font><a href="mailto:cisco-voip-bounces@puck.nether.net" target=_blank><font size=1 color=blue face="sans-serif"><u>cisco-voip-bounces@puck.nether.net</u></font></a><font size=3>
</font>
<p><font size=1 face="sans-serif">09/06/2007 12:07 PM</font><font size=3>
</font>
<td width=55%>
<br>
<table width=100%>
<tr valign=top>
<td width=12%>
<div align=right><font size=1 face="sans-serif">To</font></div>
<td width=87%><font size=1 face="sans-serif">"Cisco Voip Mailing list"
<</font><a href="mailto:cisco-voip@puck.nether.net" target=_blank><font size=1 color=blue face="sans-serif"><u>cisco-voip@puck.nether.net</u></font></a><font size=1 face="sans-serif">></font><font size=3>
</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">[cisco-voip] IPCC with Remote Agents</font></table>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=50%>
<td width=50%></table>
<br></table>
<br><font size=3><br>
<br>
</font>
<br><font size=2><tt>I am doing a design for a customer with remote agents...
The CCMs and<br>
IPCC are at a central site, and they have agents at remote sites<br>
(across this hemisphere, Mexico, US, Canada).<br>
<br>
I am concerned about the WAN (T1 between sites), and in the event of a<br>
WAN outage, I want some method to provide some functionality for the<br>
call center agents.<br>
<br>
The calls all come into the local site (not over the WAN), and I want<br>
to implement either hunt groups or B-ACD on the SRST gateway.<br>
<br>
If I keep the gateways H.323, I can just do a CME installation at the<br>
sites, and have them as an SRST reference on CCM (so, in the case of a<br>
WAN failure, the phones will fail to the CME and get the B-ACD and<br>
retain at least some call center functionality).<br>
<br>
That way, in the event of a WAN failure, the phones will register to<br>
CME, the agents will log into their phones (HLOG), and still get<br>
calls.<br>
<br>
<br>
So, here's the question:<br>
<br>
Is this the best way to do this?<br>
<br>
Would it be easier to use hunt groups with SRST?<br>
<br>
<br>
<br>
<br>
Jonathan</tt></font>
<br><font size=2><tt>_______________________________________________<br>
cisco-voip mailing list</tt></font><font size=2 color=blue><tt><u><br>
</u></tt></font><a href="mailto:cisco-voip@puck.nether.net" target=_blank><font size=2 color=blue><tt><u>cisco-voip@puck.nether.net</u></tt></font></a><font size=2 color=blue><tt><u><br>
</u></tt></font><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target=_blank><font size=2 color=blue><tt><u>https://puck.nether.net/mailman/listinfo/cisco-voip</u></tt></font></a><font size=3><br>
</font>
<br>
<br>