The calls come into each local site, the only calls coming into the central site are for the central site. Each call center is essentially a little island (different business units).<br><br>I have done a lot of crazy things with SRST before, having a different CCM cluster being an SRST reference, and using CCME as an SRST gateway.
<br><br>B-ACD is a TCL script for CCME that does Basic Automatic Call Distribution and queuing. HLOG is a softkey that lets people log into a hunt group (for BACD).<br><br><br><br>Jonathan<br><br><div><span class="gmail_quote">
On 9/6/07, <b class="gmail_sendername"><a href="mailto:CarlosOrtiz@bayviewfinancial.com">CarlosOrtiz@bayviewfinancial.com</a></b> <<a href="mailto:CarlosOrtiz@bayviewfinancial.com">CarlosOrtiz@bayviewfinancial.com</a>> wrote:
</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<br><font face="sans-serif" size="2">Jonathan,</font>
<br>
<br><font face="sans-serif" size="2">Sorry I don't have an answer to your
question but was wondering .....</font>
<br>
<br><font face="sans-serif" size="2">1) Have you done this before? </font>
<br><font face="sans-serif" size="2">2) If all calls are coming into the
central location how do you get calls to the agents during a WAN outage?...PSTN?</font>
<br><font face="sans-serif" size="2">3)What is B-CAD and Hlog? I was under
the impression that there was no functionality for agents during a WAN
outage. What features do you have/lose?</font>
<br>
<br><font face="sans-serif" size="2">I am interested in what it would take
to set this up as our current setup is falling back to SRST but the remote
agents only have dial in/out capability.</font>
<br>
<br><font face="sans-serif" size="2">Carlos</font>
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<td width="40%"><font face="sans-serif" size="1"><b>"Jonathan Charles"
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<br><font face="sans-serif" size="1">Sent by: <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a></font>
<p><font face="sans-serif" size="1">09/06/2007 12:07 PM</font>
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</td><td><font face="sans-serif" size="1">[cisco-voip] IPCC with Remote Agents</font></td></tr></tbody></table>
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<br><font size="2"><tt></tt></font><div><span class="e" id="q_114dba26d82dbb0b_1"><font size="2"><tt>I am doing a design for a customer with remote agents...
The CCMs and<br>
IPCC are at a central site, and they have agents at remote sites<br>
(across this hemisphere, Mexico, US, Canada).<br>
<br>
I am concerned about the WAN (T1 between sites), and in the event of a<br>
WAN outage, I want some method to provide some functionality for the<br>
call center agents.<br>
<br>
The calls all come into the local site (not over the WAN), and I want<br>
to implement either hunt groups or B-ACD on the SRST gateway.<br>
<br>
If I keep the gateways H.323, I can just do a CME installation at the<br>
sites, and have them as an SRST reference on CCM (so, in the case of a<br>
WAN failure, the phones will fail to the CME and get the B-ACD and<br>
retain at least some call center functionality).<br>
<br>
That way, in the event of a WAN failure, the phones will register to<br>
CME, the agents will log into their phones (HLOG), and still get<br>
calls.<br>
<br>
<br>
So, here's the question:<br>
<br>
Is this the best way to do this?<br>
<br>
Would it be easier to use hunt groups with SRST?<br>
<br>
<br>
<br>
<br>
Jonathan<br></tt></font></span></div><font size="2"><tt>
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