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<DIV dir=ltr align=left><SPAN class=171190517-06092007><FONT face=Arial
color=#0000ff size=2>Thanks a lot... :-)</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=171190517-06092007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=171190517-06092007><FONT face=Arial
color=#0000ff size=2>Mladen</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
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<FONT face=Tahoma size=2><B>From:</B> Wes Sisk [mailto:wsisk@cisco.com]
<BR><B>Sent:</B> Thursday, September 06, 2007 1:03 PM<BR><B>To:</B> Mladen
Milanovic<BR><B>Cc:</B> Miller, Steve;
cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] Question About
"Managed" CSA Agent<BR></FONT><BR></DIV>
<DIV></DIV>It is not possible. The headless agent is specifically to allow
the default behavior of the target product while providing host security.
If you wish to deviate that policy at all you must purchase the managed version
in order to customize the security policy.<BR><BR>/Wes<BR><BR>Mladen Milanovic
wrote:
<BLOCKQUOTE cite=mid:4761C60AD1E74A4D8606CAF48582265AD7B3FF@EXCHANGE.ctiusa.com
type="cite">
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<DIV dir=ltr align=left><SPAN class=765573516-06092007><FONT face=Arial
color=#0000ff size=2>Wes and a group,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=765573516-06092007></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=765573516-06092007><FONT face=Arial
color=#0000ff size=2>I am not a security guy :-).. Could you please point me
in the direction how I can change a headless CSA policy - I tought that this
is impossible. I have small asp application on my IP IVR server that I am
using for communication with a web service, and when CSA is enabled my
application is blocked.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=765573516-06092007></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=765573516-06092007><FONT face=Arial
color=#0000ff size=2>Thanks a lot on the help and info.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=765573516-06092007></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=765573516-06092007><FONT face=Arial
color=#0000ff size=2>Mladen</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
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<FONT face=Tahoma size=2><B>From:</B> <A class=moz-txt-link-abbreviated
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A>
[<A class=moz-txt-link-freetext
href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</A>]
<B>On Behalf Of </B>Wes Sisk<BR><B>Sent:</B> Thursday, September 06, 2007
10:22 AM<BR><B>To:</B> Miller, Steve<BR><B>Cc:</B> <A
class=moz-txt-link-abbreviated
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><B>Subject:</B>
Re: [cisco-voip] Question About "Managed" CSA
Agent<BR></FONT><BR></DIV>Steve,<BR><BR>It appears to depend on what openview
is trying to do. The headless CSA provided for free does support some
OpenView functions as evidenced by <BR>CSCeg25484 - CSA blocks .exe for HP
OpenView Operations Agent 7.1<BR><BR>This defect is resolved by modifying the
headless policy. So, OpenView is supported to some extent. It
appears that you are using some feature or version which we have not
previously encountered.<BR><BR>/Wes<BR><BR><BR><BR>Miller, Steve wrote:
<BLOCKQUOTE cite=mid:421CAA1A5300B84A87D200D709985782041FF5@DCEX2.DSMO.COM
type="cite">
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<DIV><SPAN class=824275300-06092007><FONT face=Arial size=2>I am told by TAC
that we need to invest in a "managed" CSA agent rather than the "standalone"
CSA agent that was installed without our systems (3 Unity boxes and 3 Call
Managers). The reason for this I am told is because only the managed
version works with programs like OpenView which help us with error
notification and help manage our system errors. We have hundreds of
errors coming across that we can't stop or edit with our standalone
agent. Can anyone confirm this or offer any alternatives or
suggestions? This will cost us about $6000 ($1000 per
server).</FONT></SPAN></DIV>
<DIV> </DIV><!-- Converted from text/rtf format -->
<P align=left><STRONG>Steve Miller</STRONG><BR>Telecom Engineer<BR>Dickstein
Shapiro LLP<BR>1825 Eye Street NW | Washington, DC 20006<BR>Tel (202)
420-3370| Fax (202) 330-5607<BR><A
href="mailto:MillerS@dicksteinshapiro.com"
moz-do-not-send="true">MillerS@dicksteinshapiro.com</A><FONT face=Arial>
</FONT></P>
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