<br><font size=2 face="sans-serif">This separated cluster is still the
one that is doing the "simultaneous execution" of commands correct?
I would have thought the requirement would be as restrictive if not
more restrictive for the seamless failovers......</font>
<br>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=40%><font size=1 face="sans-serif"><b>"Matt Slaga \(US\)"
<Matt.Slaga@us.didata.com></b> </font>
<br><font size=1 face="sans-serif">Sent by: cisco-voip-bounces@puck.nether.net</font>
<p><font size=1 face="sans-serif">09/06/2007 02:43 PM</font>
<td width=59%>
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<td>
<div align=right><font size=1 face="sans-serif">To</font></div>
<td><font size=1 face="sans-serif"><CarlosOrtiz@bayviewfinancial.com></font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td><font size=1 face="sans-serif">cisco-voip-bounces@puck.nether.net,
Cisco Voip Mailing list <cisco-voip@puck.nether.net></font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">Re: [cisco-voip] IPCC with Remote Agents</font></table>
<br>
<table>
<tr valign=top>
<td>
<td></table>
<br></table>
<br>
<br>
<br><font size=2 color=#1f497d face="sans-serif">IPCC Enterprise allows
for separated clusters. There is a RTT ping requirement, but it is
nowhere as restrictive as CCM cluster split (40ms). I don’t have
the exact number, but I know of customers that have an A side on one continent
and a B side on another.</font>
<br><font size=2 color=#1f497d face="sans-serif"> </font>
<br><font size=2 color=#1f497d face="sans-serif">On top of that, CVP can
take the calls at the edge and can even be instructed on how to handle
the calls if there is wan outage without access to a router or logger.</font>
<br><font size=2 color=#1f497d face="sans-serif"> </font>
<br><font size=2 face="Tahoma"><b>From:</b> CarlosOrtiz@bayviewfinancial.com
[mailto:CarlosOrtiz@bayviewfinancial.com] <b><br>
Sent:</b> Thursday, September 06, 2007 2:15 PM<b><br>
To:</b> Matt Slaga (US)<b><br>
Cc:</b> Cisco Voip Mailing list; cisco-voip-bounces@puck.nether.net; Jonathan
Charles<b><br>
Subject:</b> RE: [cisco-voip] IPCC with Remote Agents</font>
<br><font size=3 face="Times New Roman"> </font>
<br><font size=2 face="Arial"><br>
How is a WAN Outage addressed on the Enterprise product? If you can't
see the Enterprise server what's the benefit? Obviously the redundant
box is useful for seamless failover. Can the servers be split? Is
there a RTT ping requirement?</font><font size=3 face="Times New Roman">
<br>
</font><font size=2 face="Arial"><br>
Carlos</font><font size=3 face="Times New Roman"> <br>
</font>
<p>
<table width=100%>
<tr valign=top>
<td width=34%><font size=1 face="Arial"><b>"Matt Slaga \(US\)"
<Matt.Slaga@us.didata.com></b> </font>
<p><font size=1 face="Arial">09/06/2007 02:05 PM</font><font size=3 face="Times New Roman">
</font>
<td width=65%>
<br>
<table width=100%>
<tr valign=top>
<td width=7%>
<div align=right><font size=1 face="Arial">To</font></div>
<td width=92%><font size=1 face="Arial">"Jonathan Charles" <jonvoip@gmail.com>,
<CarlosOrtiz@bayviewfinancial.com></font><font size=3 face="Times New Roman">
</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="Arial">cc</font></div>
<td><font size=1 face="Arial"><cisco-voip-bounces@puck.nether.net>,
"Cisco Voip Mailing list" <cisco-voip@puck.nether.net></font><font size=3 face="Times New Roman">
</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="Arial">Subject</font></div>
<td><font size=1 face="Arial">RE: [cisco-voip] IPCC with Remote Agents</font></table>
<br><font size=3 face="Times New Roman"> </font>
<p>
<br>
<table width=100%>
<tr valign=top>
<td width=50%>
<td width=50%></table>
<br></table>
<br><font size=3 face="Times New Roman"><br>
<br>
</font><font size=2 color=#1f497d face="Arial"><br>
In a nutshell, if you need redundant functionality for remote agents then
ipcc express is not your product. You really need IPCC enterprise
and CVP to really get this in it’s fullest extent.</font><font size=3 face="Times New Roman">
</font><font size=2 color=#1f497d face="Arial"><br>
</font><font size=3 face="Times New Roman"> </font><font size=2 face="Tahoma"><b><br>
From:</b> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Jonathan Charles<b><br>
Sent:</b> Thursday, September 06, 2007 1:30 PM<b><br>
To:</b> CarlosOrtiz@bayviewfinancial.com<b><br>
Cc:</b> cisco-voip-bounces@puck.nether.net; Cisco Voip Mailing list<b><br>
Subject:</b> Re: [cisco-voip] IPCC with Remote Agents</font><font size=3 face="Times New Roman">
<br>
<br>
The calls come into each local site, the only calls coming into the central
site are for the central site. Each call center is essentially a little
island (different business units).<br>
<br>
I have done a lot of crazy things with SRST before, having a different
CCM cluster being an SRST reference, and using CCME as an SRST gateway.
<br>
<br>
B-ACD is a TCL script for CCME that does Basic Automatic Call Distribution
and queuing. HLOG is a softkey that lets people log into a hunt group (for
BACD).<br>
<br>
<br>
<br>
Jonathan <br>
On 9/6/07, </font><a href=mailto:CarlosOrtiz@bayviewfinancial.com><font size=3 color=blue face="Times New Roman"><b><u>CarlosOrtiz@bayviewfinancial.com</u></b></font></a><font size=3 face="Times New Roman">
<</font><a href=mailto:CarlosOrtiz@bayviewfinancial.com><font size=3 color=blue face="Times New Roman"><u>CarlosOrtiz@bayviewfinancial.com</u></font></a><font size=3 face="Times New Roman">>
wrote: </font><font size=2 face="Arial"><br>
<br>
Jonathan,</font><font size=3 face="Times New Roman"> </font><font size=2 face="Arial"><br>
<br>
Sorry I don't have an answer to your question but was wondering .....</font><font size=3 face="Times New Roman">
</font><font size=2 face="Arial"><br>
<br>
1) Have you done this before? </font><font size=3 face="Times New Roman">
</font><font size=2 face="Arial"><br>
2) If all calls are coming into the central location how do you get calls
to the agents during a WAN outage?...PSTN?</font><font size=3 face="Times New Roman">
</font><font size=2 face="Arial"><br>
3)What is B-CAD and Hlog? I was under the impression that there was no
functionality for agents during a WAN outage. What features do you
have/lose?</font><font size=3 face="Times New Roman"> </font><font size=2 face="Arial"><br>
<br>
I am interested in what it would take to set this up as our current setup
is falling back to SRST but the remote agents only have dial in/out capability.</font><font size=3 face="Times New Roman">
</font><font size=2 face="Arial"><br>
<br>
Carlos</font><font size=3 face="Times New Roman"> <br>
<br>
</font>
<p>
<table width=100%>
<tr valign=top>
<td width=43%><font size=1 face="Arial"><b>"Jonathan Charles"
<</b></font><a href=mailto:jonvoip@gmail.com target=_blank><font size=1 color=blue face="Arial"><b><u>jonvoip@gmail.com</u></b></font></a><font size=1 face="Arial"><b>></b>
<br>
Sent by: </font><a href="mailto:cisco-voip-bounces@puck.nether.net" target=_blank><font size=1 color=blue face="Arial"><u>cisco-voip-bounces@puck.nether.net</u></font></a><font size=3 face="Times New Roman">
</font>
<p><font size=1 face="Arial">09/06/2007 12:07 PM</font><font size=3 face="Times New Roman">
</font>
<td width=56%><font size=3 face="Times New Roman"> </font>
<p>
<br>
<table width=100%>
<tr valign=top>
<td width=11%>
<div align=right><font size=1 face="Arial">To</font></div>
<td width=88%><font size=1 face="Arial">"Cisco Voip Mailing list"
<</font><a href="mailto:cisco-voip@puck.nether.net" target=_blank><font size=1 color=blue face="Arial"><u>cisco-voip@puck.nether.net</u></font></a><font size=1 face="Arial">></font><font size=3 face="Times New Roman">
</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="Arial">cc</font></div>
<td>
<tr valign=top>
<td>
<div align=right><font size=1 face="Arial">Subject</font></div>
<td><font size=1 face="Arial">[cisco-voip] IPCC with Remote Agents</font></table>
<br><font size=3 face="Times New Roman"><br>
</font>
<p><font size=3 face="Times New Roman"> </font>
<p>
<br>
<table width=100%>
<tr valign=top>
<td width=50%>
<td width=50%></table>
<br></table>
<p><font size=3 face="Times New Roman"><br>
<br>
</font><font size=2 face="Courier New"><br>
I am doing a design for a customer with remote agents... The CCMs and<br>
IPCC are at a central site, and they have agents at remote sites<br>
(across this hemisphere, Mexico, US, Canada).<br>
<br>
I am concerned about the WAN (T1 between sites), and in the event of a<br>
WAN outage, I want some method to provide some functionality for the<br>
call center agents.<br>
<br>
The calls all come into the local site (not over the WAN), and I want<br>
to implement either hunt groups or B-ACD on the SRST gateway.<br>
<br>
If I keep the gateways H.323, I can just do a CME installation at the<br>
sites, and have them as an SRST reference on CCM (so, in the case of a<br>
WAN failure, the phones will fail to the CME and get the B-ACD and<br>
retain at least some call center functionality).<br>
<br>
That way, in the event of a WAN failure, the phones will register to<br>
CME, the agents will log into their phones (HLOG), and still get<br>
calls.<br>
<br>
<br>
So, here's the question:<br>
<br>
Is this the best way to do this?<br>
<br>
Would it be easier to use hunt groups with SRST?<br>
<br>
<br>
<br>
<br>
Jonathan</font><font size=3 face="Times New Roman"> </font><font size=2 face="Courier New"><br>
_______________________________________________<br>
cisco-voip mailing list</font><font size=3 color=blue face="Times New Roman"><u><br>
</u></font><a href="mailto:cisco-voip@puck.nether.net" target=_blank><font size=2 color=blue face="Courier New"><u>cisco-voip@puck.nether.net</u></font></a><font size=3 color=blue face="Times New Roman"><u><br>
</u></font><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target=_blank><font size=2 color=blue face="Courier New"><u>https://puck.nether.net/mailman/listinfo/cisco-voip</u></font></a><font size=3 face="Times New Roman">
<br>
</font>
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