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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>IPCC Enterprise allows for separated clusters. There is a RTT
ping requirement, but it is nowhere as restrictive as CCM cluster split
(40ms). I don’t have the exact number, but I know of customers that have an A
side on one continent and a B side on another.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>On top of that, CVP can take the calls at the edge and can even
be instructed on how to handle the calls if there is wan outage without access
to a router or logger.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
CarlosOrtiz@bayviewfinancial.com [mailto:CarlosOrtiz@bayviewfinancial.com] <br>
<b>Sent:</b> Thursday, September 06, 2007 2:15 PM<br>
<b>To:</b> Matt Slaga (US)<br>
<b>Cc:</b> Cisco Voip Mailing list; cisco-voip-bounces@puck.nether.net;
Jonathan Charles<br>
<b>Subject:</b> RE: [cisco-voip] IPCC with Remote Agents<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>How is a WAN
Outage addressed on the Enterprise product? If you can't see the
Enterprise server what's the benefit? Obviously the redundant box is
useful for seamless failover. Can the servers be split? Is there a
RTT ping requirement?</span> <br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Carlos</span> <br>
<br>
<o:p></o:p></p>
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<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>"Matt
Slaga \(US\)" <Matt.Slaga@us.didata.com></span></b><span
style='font-size:7.5pt;font-family:"Arial","sans-serif"'> </span><o:p></o:p></p>
<p><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>09/06/2007
02:05 PM</span> <o:p></o:p></p>
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<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:7.5pt;font-family:"Arial","sans-serif"'>To</span><o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>"Jonathan
Charles" <jonvoip@gmail.com>,
<CarlosOrtiz@bayviewfinancial.com></span> <o:p></o:p></p>
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<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:7.5pt;font-family:"Arial","sans-serif"'>cc</span><o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'><cisco-voip-bounces@puck.nether.net>,
"Cisco Voip Mailing list" <cisco-voip@puck.nether.net></span>
<o:p></o:p></p>
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<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:7.5pt;font-family:"Arial","sans-serif"'>Subject</span><o:p></o:p></p>
</td>
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<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>RE:
[cisco-voip] IPCC with Remote Agents</span><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>In
a nutshell, if you need redundant functionality for remote agents then ipcc
express is not your product. You really need IPCC enterprise and CVP to
really get this in it’s fullest extent.</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span>
<br>
<b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Jonathan Charles<b><br>
Sent:</b> Thursday, September 06, 2007 1:30 PM<b><br>
To:</b> CarlosOrtiz@bayviewfinancial.com<b><br>
Cc:</b> cisco-voip-bounces@puck.nether.net; Cisco Voip Mailing list<b><br>
Subject:</b> Re: [cisco-voip] IPCC with Remote Agents</span> <br>
<br>
The calls come into each local site, the only calls coming into the central
site are for the central site. Each call center is essentially a little island
(different business units).<br>
<br>
I have done a lot of crazy things with SRST before, having a different CCM
cluster being an SRST reference, and using CCME as an SRST gateway. <br>
<br>
B-ACD is a TCL script for CCME that does Basic Automatic Call Distribution and
queuing. HLOG is a softkey that lets people log into a hunt group (for BACD).<br>
<br>
<br>
<br>
Jonathan <br>
On 9/6/07, <a href="mailto:CarlosOrtiz@bayviewfinancial.com"><b>CarlosOrtiz@bayviewfinancial.com</b></a>
<<a href="mailto:CarlosOrtiz@bayviewfinancial.com">CarlosOrtiz@bayviewfinancial.com</a>>
wrote: <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>
Jonathan,</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>
Sorry I don't have an answer to your question but was wondering .....</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>
1) Have you done this before? </span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'><br>
2) If all calls are coming into the central location how do you get calls to
the agents during a WAN outage?...PSTN?</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'><br>
3)What is B-CAD and Hlog? I was under the impression that there was no functionality
for agents during a WAN outage. What features do you have/lose?</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>
I am interested in what it would take to set this up as our current setup is
falling back to SRST but the remote agents only have dial in/out capability.</span>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>
Carlos</span> <br>
<br>
<br>
<o:p></o:p></p>
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<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>"Jonathan
Charles" <</span></b><a href="mailto:jonvoip@gmail.com"
target="_blank"><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>jonvoip@gmail.com</span></b></a><b><span
style='font-size:7.5pt;font-family:"Arial","sans-serif"'>></span></b><span
style='font-size:7.5pt;font-family:"Arial","sans-serif"'> <br>
Sent by: </span><a href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank"><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>cisco-voip-bounces@puck.nether.net</span></a>
<o:p></o:p></p>
<p><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>09/06/2007
12:07 PM</span> <o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:7.5pt;font-family:"Arial","sans-serif"'>To</span><o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>"Cisco
Voip Mailing list" <</span><a
href="mailto:cisco-voip@puck.nether.net" target="_blank"><span
style='font-size:7.5pt;font-family:"Arial","sans-serif"'>cisco-voip@puck.nether.net</span></a><span
style='font-size:7.5pt;font-family:"Arial","sans-serif"'>></span> <o:p></o:p></p>
</td>
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<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:7.5pt;font-family:"Arial","sans-serif"'>cc</span><o:p></o:p></p>
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<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:7.5pt;font-family:"Arial","sans-serif"'>Subject</span><o:p></o:p></p>
</td>
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<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>[cisco-voip]
IPCC with Remote Agents</span><o:p></o:p></p>
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<o:p></o:p></p>
<p><o:p> </o:p></p>
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<p><br>
<br>
<br>
<span style='font-size:10.0pt;font-family:"Courier New"'>I am doing a design
for a customer with remote agents... The CCMs and<br>
IPCC are at a central site, and they have agents at remote sites<br>
(across this hemisphere, Mexico, US, Canada).<br>
<br>
I am concerned about the WAN (T1 between sites), and in the event of a<br>
WAN outage, I want some method to provide some functionality for the<br>
call center agents.<br>
<br>
The calls all come into the local site (not over the WAN), and I want<br>
to implement either hunt groups or B-ACD on the SRST gateway.<br>
<br>
If I keep the gateways H.323, I can just do a CME installation at the<br>
sites, and have them as an SRST reference on CCM (so, in the case of a<br>
WAN failure, the phones will fail to the CME and get the B-ACD and<br>
retain at least some call center functionality).<br>
<br>
That way, in the event of a WAN failure, the phones will register to<br>
CME, the agents will log into their phones (HLOG), and still get<br>
calls.<br>
<br>
<br>
So, here's the question:<br>
<br>
Is this the best way to do this?<br>
<br>
Would it be easier to use hunt groups with SRST?<br>
<br>
<br>
<br>
<br>
Jonathan</span> <br>
<span style='font-size:10.0pt;font-family:"Courier New"'>_______________________________________________<br>
cisco-voip mailing list<u><span style='color:blue'><br>
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style='font-size:10.0pt;font-family:"Courier New"'>cisco-voip@puck.nether.net</span></a><u><span
style='font-size:10.0pt;font-family:"Courier New";color:blue'><br>
</span></u><a href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target="_blank"><span style='font-size:10.0pt;font-family:"Courier New"'>https://puck.nether.net/mailman/listinfo/cisco-voip</span></a>
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