<br><font size=2 face="sans-serif">How is a WAN Outage addressed on the
Enterprise product? If you can't see the Enterprise server what's
the benefit? Obviously the redundant box is useful for seamless failover.
Can the servers be split? Is there a RTT ping requirement?</font>
<br>
<br><font size=2 face="sans-serif">Carlos</font>
<br>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=40%><font size=1 face="sans-serif"><b>"Matt Slaga \(US\)"
<Matt.Slaga@us.didata.com></b> </font>
<p><font size=1 face="sans-serif">09/06/2007 02:05 PM</font>
<td width=59%>
<table width=100%>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">To</font></div>
<td><font size=1 face="sans-serif">"Jonathan Charles" <jonvoip@gmail.com>,
<CarlosOrtiz@bayviewfinancial.com></font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td><font size=1 face="sans-serif"><cisco-voip-bounces@puck.nether.net>,
"Cisco Voip Mailing list" <cisco-voip@puck.nether.net></font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">RE: [cisco-voip] IPCC with Remote Agents</font></table>
<br>
<table>
<tr valign=top>
<td>
<td></table>
<br></table>
<br>
<br>
<br><font size=2 color=#1f497d face="sans-serif">In a nutshell, if you
need redundant functionality for remote agents then ipcc express is not
your product. You really need IPCC enterprise and CVP to really get
this in it’s fullest extent.</font>
<br><font size=2 color=#1f497d face="sans-serif"> </font>
<br><font size=2 face="Tahoma"><b>From:</b> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jonathan
Charles<b><br>
Sent:</b> Thursday, September 06, 2007 1:30 PM<b><br>
To:</b> CarlosOrtiz@bayviewfinancial.com<b><br>
Cc:</b> cisco-voip-bounces@puck.nether.net; Cisco Voip Mailing list<b><br>
Subject:</b> Re: [cisco-voip] IPCC with Remote Agents</font>
<br><font size=3 face="Times New Roman"> </font>
<br><font size=3 face="Times New Roman">The calls come into each local
site, the only calls coming into the central site are for the central site.
Each call center is essentially a little island (different business units).<br>
<br>
I have done a lot of crazy things with SRST before, having a different
CCM cluster being an SRST reference, and using CCME as an SRST gateway.
<br>
<br>
B-ACD is a TCL script for CCME that does Basic Automatic Call Distribution
and queuing. HLOG is a softkey that lets people log into a hunt group (for
BACD).<br>
<br>
<br>
<br>
Jonathan</font>
<br><font size=3 face="Times New Roman">On 9/6/07, </font><a href=mailto:CarlosOrtiz@bayviewfinancial.com><font size=3 color=blue face="Times New Roman"><b><u>CarlosOrtiz@bayviewfinancial.com</u></b></font></a><font size=3 face="Times New Roman">
<</font><a href=mailto:CarlosOrtiz@bayviewfinancial.com><font size=3 color=blue face="Times New Roman"><u>CarlosOrtiz@bayviewfinancial.com</u></font></a><font size=3 face="Times New Roman">>
wrote: </font>
<br><font size=2 face="Arial"><br>
Jonathan,</font><font size=3 face="Times New Roman"> <br>
</font><font size=2 face="Arial"><br>
Sorry I don't have an answer to your question but was wondering .....</font><font size=3 face="Times New Roman">
<br>
</font><font size=2 face="Arial"><br>
1) Have you done this before? </font><font size=3 face="Times New Roman">
</font><font size=2 face="Arial"><br>
2) If all calls are coming into the central location how do you get calls
to the agents during a WAN outage?...PSTN?</font><font size=3 face="Times New Roman">
</font><font size=2 face="Arial"><br>
3)What is B-CAD and Hlog? I was under the impression that there was no
functionality for agents during a WAN outage. What features do you
have/lose?</font><font size=3 face="Times New Roman"> <br>
</font><font size=2 face="Arial"><br>
I am interested in what it would take to set this up as our current setup
is falling back to SRST but the remote agents only have dial in/out capability.</font><font size=3 face="Times New Roman">
<br>
</font><font size=2 face="Arial"><br>
Carlos</font><font size=3 face="Times New Roman"> <br>
<br>
<br>
<br>
</font>
<p>
<table width=100%>
<tr valign=top>
<td width=43%><font size=1 face="Arial"><b>"Jonathan Charles"
<</b></font><a href=mailto:jonvoip@gmail.com target=_blank><font size=1 color=blue face="Arial"><b><u>jonvoip@gmail.com</u></b></font></a><font size=1 face="Arial"><b>></b>
<br>
Sent by: </font><a href="mailto:cisco-voip-bounces@puck.nether.net" target=_blank><font size=1 color=blue face="Arial"><u>cisco-voip-bounces@puck.nether.net</u></font></a><font size=3 face="Times New Roman">
</font>
<p><font size=1 face="Arial">09/06/2007 12:07 PM</font><font size=3 face="Times New Roman">
</font>
<td width=56%>
<br>
<table width=100%>
<tr valign=top>
<td width=11%>
<div align=right><font size=1 face="Arial">To</font></div>
<td width=88%><font size=1 face="Arial">"Cisco Voip Mailing list"
<</font><a href="mailto:cisco-voip@puck.nether.net" target=_blank><font size=1 color=blue face="Arial"><u>cisco-voip@puck.nether.net</u></font></a><font size=1 face="Arial">></font><font size=3 face="Times New Roman">
</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="Arial">cc</font></div>
<td>
<tr valign=top>
<td>
<div align=right><font size=1 face="Arial">Subject</font></div>
<td><font size=1 face="Arial">[cisco-voip] IPCC with Remote Agents</font></table>
<br><font size=3 face="Times New Roman"> </font>
<p>
<br>
<table width=100%>
<tr valign=top>
<td width=50%>
<td width=50%></table>
<br></table>
<br><font size=3 face="Times New Roman"><br>
</font>
<br><font size=2 face="Courier New">I am doing a design for a customer
with remote agents... The CCMs and<br>
IPCC are at a central site, and they have agents at remote sites<br>
(across this hemisphere, Mexico, US, Canada).<br>
<br>
I am concerned about the WAN (T1 between sites), and in the event of a<br>
WAN outage, I want some method to provide some functionality for the<br>
call center agents.<br>
<br>
The calls all come into the local site (not over the WAN), and I want<br>
to implement either hunt groups or B-ACD on the SRST gateway.<br>
<br>
If I keep the gateways H.323, I can just do a CME installation at the<br>
sites, and have them as an SRST reference on CCM (so, in the case of a<br>
WAN failure, the phones will fail to the CME and get the B-ACD and<br>
retain at least some call center functionality).<br>
<br>
That way, in the event of a WAN failure, the phones will register to<br>
CME, the agents will log into their phones (HLOG), and still get<br>
calls.<br>
<br>
<br>
So, here's the question:<br>
<br>
Is this the best way to do this?<br>
<br>
Would it be easier to use hunt groups with SRST?<br>
<br>
<br>
<br>
<br>
Jonathan</font>
<br><font size=2 face="Courier New">_______________________________________________<br>
cisco-voip mailing list</font><font size=2 color=blue face="Courier New"><u><br>
</u></font><a href="mailto:cisco-voip@puck.nether.net" target=_blank><font size=2 color=blue face="Courier New"><u>cisco-voip@puck.nether.net</u></font></a><font size=2 color=blue face="Courier New"><u><br>
</u></font><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target=_blank><font size=2 color=blue face="Courier New"><u>https://puck.nether.net/mailman/listinfo/cisco-voip</u></font></a>
<br><font size=3 face="Times New Roman"> </font>
<p>
<hr>
<p><font size=3 face="Times New Roman"><b>Disclaimer: This e-mail communication
and any attachments may contain confidential and privileged information
and is for use by the designated addressee(s) named above only. If you
are not the intended addressee, you are hereby notified that you have received
this communication in error and that any use or reproduction of this email
or its contents is strictly prohibited and may be unlawful. If you have
received this communication in error, please notify us immediately by replying
to this message and deleting it from your computer. Thank you. </b></font>
<p>