<br><font size=2 face="sans-serif">Jonathan,</font>
<br>
<br><font size=2 face="sans-serif">Sorry I don't have an answer to your
question but was wondering .....</font>
<br>
<br><font size=2 face="sans-serif">1) Have you done this before? </font>
<br><font size=2 face="sans-serif">2) If all calls are coming into the
central location how do you get calls to the agents during a WAN outage?...PSTN?</font>
<br><font size=2 face="sans-serif">3)What is B-CAD and Hlog? I was under
the impression that there was no functionality for agents during a WAN
outage. What features do you have/lose?</font>
<br>
<br><font size=2 face="sans-serif">I am interested in what it would take
to set this up as our current setup is falling back to SRST but the remote
agents only have dial in/out capability.</font>
<br>
<br><font size=2 face="sans-serif">Carlos</font>
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<td width=40%><font size=1 face="sans-serif"><b>"Jonathan Charles"
<jonvoip@gmail.com></b> </font>
<br><font size=1 face="sans-serif">Sent by: cisco-voip-bounces@puck.nether.net</font>
<p><font size=1 face="sans-serif">09/06/2007 12:07 PM</font>
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<div align=right><font size=1 face="sans-serif">To</font></div>
<td><font size=1 face="sans-serif">"Cisco Voip Mailing list"
<cisco-voip@puck.nether.net></font>
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<div align=right><font size=1 face="sans-serif">cc</font></div>
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<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">[cisco-voip] IPCC with Remote Agents</font></table>
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<br><font size=2><tt>I am doing a design for a customer with remote agents...
The CCMs and<br>
IPCC are at a central site, and they have agents at remote sites<br>
(across this hemisphere, Mexico, US, Canada).<br>
<br>
I am concerned about the WAN (T1 between sites), and in the event of a<br>
WAN outage, I want some method to provide some functionality for the<br>
call center agents.<br>
<br>
The calls all come into the local site (not over the WAN), and I want<br>
to implement either hunt groups or B-ACD on the SRST gateway.<br>
<br>
If I keep the gateways H.323, I can just do a CME installation at the<br>
sites, and have them as an SRST reference on CCM (so, in the case of a<br>
WAN failure, the phones will fail to the CME and get the B-ACD and<br>
retain at least some call center functionality).<br>
<br>
That way, in the event of a WAN failure, the phones will register to<br>
CME, the agents will log into their phones (HLOG), and still get<br>
calls.<br>
<br>
<br>
So, here's the question:<br>
<br>
Is this the best way to do this?<br>
<br>
Would it be easier to use hunt groups with SRST?<br>
<br>
<br>
<br>
<br>
Jonathan<br>
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</tt></font>
<br>