<div>Hey fellows,</div> <div> </div> <div>This is my first mail to the list, and before anything else I want to say hello to everyone and congratulate you all for this magnificent mailing list (I have been scourging the archives and have found great info ). I hope I can give some help anytime soon. </div> <div> </div> <div>Anyway, Im working now with workflows (using cisco desktop administrator), great application by the way, but I have several questions I cant seem to find an answer to in the documentation.</div> <div> </div> <div>1. Is there a way to let the phone ring once before the workflow auto-answers an incoming call to the agent?</div> <div> </div> <div> So far I have been able to force the auto-answer, using the Ringing event and the Answer action, but this answering action happens very fast ( the agent can not hear any ring before the call gets auto answered ), so I would like the phone to ring
once before the answer action takes place. I have thought about spawning some application like Windows media Player before answering, but I cant install anything on the Agent's computer as security is tight. </div> <div> </div> <div>2. How can I make an action to take place without any condition?</div> <div> </div> <div> Anytime I want to enable an action, I need to enter conditions, but sometimes I need the action to take place without any condition at all. Is this possible?</div> <div> </div> <div>3. Are workflows applied to agents automatically or should they logout and login again from agent deskttop?</div> <div> </div> <div>This one is linked to question number 2, I really dont know when to test my workflow changes, I have become an annoyance to the agents of the call center Im working with hehe, I usually make changes and when they dont work, I end up figuring out whether the agents should log-in&log-out from
Agent Desktop or the conditions I am using for the action are not working.</div> <div> </div> <div>Many thanks in advance for any reply.</div> <div> </div> <div> </div><p> 
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