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<P ALIGN="left"><IMG HEIGHT="54" ALT="Litigation Management" HSPACE="0" SRC="http://www.medicineforthedefense.com/main/gifs/LMI-side-pms690wBlack.jpg" WIDTH="279" ALIGN="left" BORDER="0"></P>
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<FONT FACE="Verdana" COLOR="navy"><A HREF="http://www.medicineforthedefense.com/"><FONT FACE="Arial" COLOR="olive" SIZE="2">Serious Medicine for the Defense ®</FONT></A></FONT>
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<p class=MsoNormal>Our CCM5.x system was installed by our vendor back in February.
Since then, we’ve had an ongoing one way voice issue. Every so often
(mostly reported by our phone receptionists, but by a few other key users),
they’ll either receive or make a call, and be nearly unable to hear the person
on the other end. They can just barely make out their voice, and adjusting the
phone volume does nothing. The person on the other end is able to hear them
with no issue.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We’ve tried swapping the phones, etc, with no luck. I’ve
had no formal Callmanager or even VOIP training, but I’ve been able to
pick up a lot, and administration of the system has fallen to me. I found this <a
href="http://www.cisco.com/en/US/tech/tk652/tk698/technologies_tech_note09186a008009484b.shtml">document</a>
about troubleshooting voice issues, and (based on my very limited knowledge), I’m
wondering if it has something to do with Media Termination Points. Based on
what I’ve read, there’s a difference between configuring those on
CCM4 and CCM5, and our vendor really knew nothing about CCM5, and set it up as
if it was CCM4.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Can anyone give me some guidance on how I can learn more
about this/figure it out/any other possible ideas what could be causing it?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks so much!<o:p></o:p></p>
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<FONT COLOR="navy"><STRONG>John V. Weigand</STRONG><BR></FONT>
<FONT COLOR="black" SIZE="1">
<FONT COLOR="navy">Help Desk Support<BR></FONT><BR>Litigation Management Inc.<BR>300 Allen-Bradley Drive
<br/>Suite 200<BR>Mayfield Heights, OH 44124<BR><BR></FONT>
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<FONT COLOR="black"><BR><BR><FONT SIZE="3"><BR></FONT>Tel:</FONT> </FONT><BR></FONT>
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<FONT COLOR="black">Fax: 440-484-2020<BR>Cell: <BR>email: <A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com">jvw@medicineforthedefense.com</A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A> <BR></FONT>
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