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3 seconds usually means TCD is looking for huntgroup member but not
finding any active. Most likely AC does not know the status of lines
in the huntgroup OR the redirect is failing for some reason. Please
attached the TCD server and CTI SDI/SDL trace to the TAC case when this
happens. What is the case number?<br>
<br>
/Wes<br>
<br>
<a class="moz-txt-link-abbreviated" href="mailto:CarlosOrtiz@bayviewfinancial.com">CarlosOrtiz@bayviewfinancial.com</a> wrote:
<blockquote
cite="mid:OF6C74E894.AC4D291B-ON85257350.00724448-85257350.0072CB5F@bftg.com"
type="cite"><br>
<font face="sans-serif" size="2">We have many locations running AC
with
no issues. We have a new location that we have configured with a
Pilot Point that is associated the the ac user. When the pilot is
dialed we get about 3 secs of silence and then a busy signal. (Pace
of a busy number dialed). </font>
<br>
<br>
<font face="sans-serif" size="2">We worked with Cisco TAC on the
issue
last night and the fix was to disassociate the pilot from the ac
user and then reassociating it. After some changes today and resetting
the pilot we have the same issue. However, the fix from yesterday
is not fixing the problem. Anyone run into this before? </font>
<br>
<br>
<font face="sans-serif" size="2">Carlos</font>
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