<br><font size=2 face="sans-serif">Everything is working now. I need
to do some further testing but what seems to get the issue resolved is
the following.</font>
<br>
<br><font size=2 face="sans-serif">1) Restart TCD + CTI</font>
<br><font size=2 face="sans-serif">2) Recreate Pilot Point (Update didnt
work)</font>
<br><font size=2 face="sans-serif">3) Create Hunt Group</font>
<br><font size=2 face="sans-serif">4) Associate PP to AC user</font>
<br>
<br><font size=2 face="sans-serif">Once you do any updates it seems to
fail. I'll post again when I have some time to test this after hours.</font>
<br>
<br><font size=2 face="sans-serif">Thanks,</font>
<br>
<br><font size=2 face="sans-serif">Carlos</font>
<br>
<br>
<br>
<br>
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<td width=40%><font size=1 face="sans-serif"><b>Wes Sisk <wsisk@cisco.com></b>
</font>
<p><font size=1 face="sans-serif">09/11/2007 02:56 PM</font>
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<div align=right><font size=1 face="sans-serif">To</font></div>
<td><font size=1 face="sans-serif">CarlosOrtiz@bayviewfinancial.com</font>
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<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td><font size=1 face="sans-serif">cisco-voip@puck.nether.net</font>
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<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">Re: [cisco-voip] Attendant Console issue
CM 4.1.3sr5b</font></table>
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<br>
<br><font size=3>3 seconds usually means TCD is looking for huntgroup member
but not finding any active. Most likely AC does not know the status
of lines in the huntgroup OR the redirect is failing for some reason.
Please attached the TCD server and CTI SDI/SDL trace to the TAC case
when this happens. What is the case number?<br>
<br>
/Wes<br>
</font><font size=3 color=blue><u><br>
</u></font><a href=mailto:CarlosOrtiz@bayviewfinancial.com><font size=3 color=blue><u>CarlosOrtiz@bayviewfinancial.com</u></font></a><font size=3>
wrote: </font>
<br><font size=2 face="sans-serif"><br>
We have many locations running AC with no issues. We have a new location
that we have configured with a Pilot Point that is associated the the ac
user. When the pilot is dialed we get about 3 secs of silence and
then a busy signal. (Pace of a busy number dialed). </font><font size=3>
<br>
</font><font size=2 face="sans-serif"><br>
We worked with Cisco TAC on the issue last night and the fix was to disassociate
the pilot from the ac user and then reassociating it. After
some changes today and resetting the pilot we have the same issue. However,
the fix from yesterday is not fixing the problem. Anyone run into
this before? </font><font size=3><br>
</font><font size=2 face="sans-serif"><br>
Carlos</font><font size=3> </font>
<br><font size=3><tt><br>
</tt></font>
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