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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks guys </span></font><font size=2
color=navy face=Wingdings><span style='font-size:10.0pt;font-family:Wingdings;
color:navy'>J</span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> helps a lot </span></font><font
size=2 color=navy face=Wingdings><span style='font-size:10.0pt;font-family:
Wingdings;color:navy'>J</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p class=MsoNormal><font size=1 color=navy face=Arial><span style='font-size:
8.0pt;font-family:Arial;color:navy'>Johnny Crothers</span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span style='font-size:
8.0pt;font-family:Arial;color:navy'>IPT Specialist</span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Ed Leatherman<br>
<b><span style='font-weight:bold'>Sent:</span></b> 13 September 2007 16:38<br>
<b><span style='font-weight:bold'>To:</span></b> Johnny Crothers (c)<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip]
Abandonded calls in IPCC</span></font></p>
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12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Hi Johnny<br>
<br>
If you are referring to IPCC Express, I believe that you need to specifically
mark the call as handled in your script, otherwise any contact that hangs up
before getting sent to an agent will get marked as abandoned - even if they
were never even in a queue. <br>
<br>
Ed<br>
<br>
</span></font></p>
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<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 9/13/07, <b><span style='font-weight:bold'>Johnny
Crothers (c)</span></b> <<a href="mailto:Johnny.Crothers@vanco.co.uk">Johnny.Crothers@vanco.co.uk</a>>
wrote:</span></font></span></p>
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<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Hi
Everyone,</span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>What
is the default length of time a call is treated as an abandoned call when
entering a queue? If that makes any sense..</span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Like
if a call enters the queue, sits there for x seconds, then disconnects what
does x have to be for this call to be treated as abandoned?</span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>And
is this time configurable?</span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Cheers,</span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Johnny</span></font></p>
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12.0pt'><br>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br clear=all>
<br>
-- <br>
Ed Leatherman<br>
Senior Voice Engineer<br>
West Virginia University<br>
Telecommunications and Network Operations </span></font></p>
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