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<p class=MsoNormal><font size=3 color=blue face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:blue'>You’ll find very useful information
in this SRND guide:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:blue'>http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1028/cdccont_0900aecd800f351c.pdf<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:blue'>As a rule of thumb you’ll need 2
IVR ports for each agent, so if you’ll have 120 agents, you’ll need
approximately 240 IVR ports.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:blue'>In CRS 4.X you’d purchase only a
number of seats and each seat will come with 2 IVR ports.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><font size=3 color=blue
face=Verdana><span style='font-size:12.0pt;font-family:Verdana;color:blue'>Rasim
Duric</span></font></st1:PersonName><font color=blue face=Verdana><span
style='font-family:Verdana;color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:blue'>UoG<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:blue'><o:p> </o:p></span></font></p>
<div>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
Mudassar.Khalid/NE/Lahore [mailto:Mudassar.khalid@waridtel.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Saturday, September 15, 2007
1:09 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Rasim
Duric</st1:PersonName><br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] CRS 3.5
add agents liscensing</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div id=idOWAReplyText37304>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>if we add new PRIs in near future and try
to handle most of the calls through IVR. Don't you think we need some more IVR
ports to handle those calls? </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
</div>
<div id=idSignature64655>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Kind Regards,</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Mudassar Khalid</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Network support Engineer</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>O&M Lahore NEPL</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Cell : (0092) 0322-4481004</span></font><o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabIndex=-1>
</span></font></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <st1:PersonName
w:st="on">Rasim Duric</st1:PersonName> [mailto:<st1:PersonName w:st="on">rduric@uoguelph.ca</st1:PersonName>]<br>
<b><span style='font-weight:bold'>Sent:</span></b> Sat 9/15/2007 8:51 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Mudassar.Khalid/NE/Lahore;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] CRS 3.5
add agents liscensing</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 color=blue face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:blue'>I think you have 150 IVR (prompt&collect)
ports included with your system. You don’t need to purchase new IVR ports
unless you would develop new scripts and make use of some advanced features,
like data base dips. Only for advanced features you’d need these
‘exclusive’ IVR ports.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:blue'>Now, if you decide to purchase only
additional 50 IVR ports (to make a total of 200) this will not work because in
this case you’ll be able to use only 50 IVR (exclusive) ports.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:blue'>So, in your case I don’t see a
reason you would need to order 200 IVR ports at all. But if you really need
these ‘exclusive’ IVR ports I wouldn’t buy more than 100 for
your 40 seats. </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><font size=3 color=blue
face=Verdana><span style='font-size:12.0pt;font-family:Verdana;color:blue'>Rasim
Duric</span></font></st1:PersonName><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:blue'>UoG</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<div>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabIndex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Mudassar.Khalid/NE/Lahore<br>
<b><span style='font-weight:bold'>Sent:</span></b> Saturday, September 15, 2007
10:04 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] CRS 3.5 add
agents liscensing</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<div id=idOWAReplyText27076>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Hello all,</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> I want to use CRS 3.5
for my IVR call handling. In my scenario , i have 4 inbound PRI s so that 120
calls at a time could be served. I order following 40 seat liscense for my
agents at a given time to handle calls.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> What i need to know is : In my premium liscense, is
there any need to order 200 IVR ports exclusively or they are included in the
premium package? I want 200+ IVR ports with the expansion of my setup in future
in my view.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>My question is : if IVR ports are included in premium
liescense 40 seats or I need to order them exclusively?</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I ordered the following liscenses:</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Product
Description
Quantity </span></font><o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>IPCC
Express 40 seats </span></font><o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>IPCX-3YPRE-SEATS
IPCX 3.5 or later 3.Y Pre add more seats to existing
IPCX
1 </span></font><o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>IPCX-3YPRE-SEAT1
IPCX 3.5 or later 3.Y Pre Seat Qty 1 (agent or
supervisor)
5 </span></font><o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>IPCX-3YPRE-SEAT10 IPCX
3.5 or later 3.Y Pre Seat Qty 10 (agent or
supervisor)
1 </span></font><o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>IPCX-3YPRE-SEAT25
IPCX 3.5 or later 3.Y Pre Seat Qty 25 (agent or
supervisor)
1 </span></font><o:p></o:p></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Please
let me know your experience as well if any body has handled a simmilar task
like this.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
</div>
<div id=idSignature97946>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Kind Regards,</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Mudassar Khalid</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Network support Engineer</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>O&M Lahore NEPL</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Cell : (0092) 0322-4481004</span></font><o:p></o:p></p>
</div>
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