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<DIV id=idOWAReplyText37304 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>if we add new PRIs in near future and try to handle most of the calls through IVR. Don't you think we need some more IVR ports to handle those calls? </FONT></DIV>
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<DIV><FONT face=Arial color=#000000 size=2>Kind Regards,</FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2>Mudassar Khalid</FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2>Network support Engineer</FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2>O&M Lahore NEPL</FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2>Cell : (0092) 0322-4481004</FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> Rasim Duric [mailto:rduric@uoguelph.ca]<BR><B>Sent:</B> Sat 9/15/2007 8:51 PM<BR><B>To:</B> Mudassar.Khalid/NE/Lahore; cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] CRS 3.5 add agents liscensing<BR></FONT><BR></DIV>
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<P class=MsoNormal><FONT face=Verdana color=blue size=3><SPAN style="FONT-SIZE: 12pt; COLOR: blue; FONT-FAMILY: Verdana">I think you have 150 IVR (prompt&collect) ports included with your system. You don’t need to purchase new IVR ports unless you would develop new scripts and make use of some advanced features, like data base dips. Only for advanced features you’d need these ‘exclusive’ IVR ports.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Verdana color=blue size=3><SPAN style="FONT-SIZE: 12pt; COLOR: blue; FONT-FAMILY: Verdana"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Verdana color=blue size=3><SPAN style="FONT-SIZE: 12pt; COLOR: blue; FONT-FAMILY: Verdana">Now, if you decide to purchase only additional 50 IVR ports (to make a total of 200) this will not work because in this case you’ll be able to use only 50 IVR (exclusive) ports.</SPAN></FONT></P>
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<P class=MsoNormal><FONT face=Verdana color=blue size=3><SPAN style="FONT-SIZE: 12pt; COLOR: blue; FONT-FAMILY: Verdana">So, in your case I don’t see a reason you would need to order 200 IVR ports at all. But if you really need these ‘exclusive’ IVR ports I wouldn’t buy more than 100 for your 40 seats. </SPAN></FONT></P>
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<P class=MsoNormal><FONT face=Verdana color=blue size=3><SPAN style="FONT-SIZE: 12pt; COLOR: blue; FONT-FAMILY: Verdana">Rasim Duric</SPAN></FONT><FONT face=Verdana color=blue><SPAN style="COLOR: blue; FONT-FAMILY: Verdana"></SPAN></FONT></P>
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<P class=MsoNormal><FONT face=Verdana color=blue size=3><SPAN style="FONT-SIZE: 12pt; COLOR: blue; FONT-FAMILY: Verdana">UoG</SPAN></FONT></P>
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<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Mudassar.Khalid/NE/Lahore<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Saturday, September 15, 2007 10:04 AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> cisco-voip@puck.nether.net<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] CRS 3.5 add agents liscensing</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT face=Arial color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Hello all,</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> I want to use CRS 3.5 for my IVR call handling. In my scenario , i have 4 inbound PRI s so that 120 calls at a time could be served. I order following 40 seat liscense for my agents at a given time to handle calls.</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> What i need to know is : In my premium liscense, is there any need to order 200 IVR ports exclusively or they are included in the premium package? I want 200+ IVR ports with the expansion of my setup in future in my view.</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">My question is : if IVR ports are included in premium liescense 40 seats or I need to order them exclusively?</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I ordered the following liscenses:</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
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<P><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt">Product Description Quantity </SPAN></FONT></P>
<P><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt">IPCC Express 40 seats </SPAN></FONT></P>
<P><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt">IPCX-3YPRE-SEATS IPCX 3.5 or later 3.Y Pre add more seats to existing IPCX 1 </SPAN></FONT></P>
<P><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt">IPCX-3YPRE-SEAT1 IPCX 3.5 or later 3.Y Pre Seat Qty 1 (agent or supervisor) 5 </SPAN></FONT></P>
<P><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt">IPCX-3YPRE-SEAT10 IPCX 3.5 or later 3.Y Pre Seat Qty 10 (agent or supervisor) 1 </SPAN></FONT></P>
<P><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt">IPCX-3YPRE-SEAT25 IPCX 3.5 or later 3.Y Pre Seat Qty 25 (agent or supervisor) 1 </SPAN></FONT></P>
<P><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt"></SPAN></FONT> </P>
<P><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt">Please let me know your experience as well if any body has handled a simmilar task like this.</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT face=Arial color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Kind Regards,</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Mudassar Khalid</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Network support Engineer</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">O&M Lahore NEPL</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Cell : (0092) 0322-4481004</SPAN></FONT></P></DIV></DIV></DIV></DIV></BODY></HTML>