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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>We’re running 4.1(3) and I ran into
the same thing today with our MOH audio sources. I ended up having to
turn on the detailed traces for the Music on Hold translating. Set the
Cisco MOH Audio Translator service to “detailed”. Try to
update the audio source again and then go to c:\program files\cisco\trace\cms.
Hopefully these trace files will give you an idea of what’s going
on. In my case today – I was getting an “access restricted”
– changed some security settings and then it ran fine.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hope that helps.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Corbett Enders<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, September 17, 2007
6:14 PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] MoH not
translating?</span></font></p>
</div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Calibri><span
style='font-size:11.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Calibri><span
style='font-size:11.0pt'>Running on Call Manager 4.2(3).</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Calibri><span
style='font-size:11.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Calibri><span
style='font-size:11.0pt'>I’m trying to update our music on hold to a new
recording.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Calibri><span
style='font-size:11.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Calibri><span
style='font-size:11.0pt'>I’m dropping the MP3 file into C:\Program
Files\Cisco\MOH\DropMOHAudioSourceFilesHere.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Calibri><span
style='font-size:11.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Calibri><span
style='font-size:11.0pt'>The MoH Audio Translator service is running. I have
even cycled it.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Calibri><span
style='font-size:11.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Calibri><span
style='font-size:11.0pt'>I’m looking in the default TFTP \MoH directory
for the newly converted files but they are not appearing. What am I doing
wrong?</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Calibri><span
style='font-size:11.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><b><font
size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial;font-weight:
bold'>Corbett Enders</span></font></b></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>Business
Development<br>
Homes by Avi Inc.<br>
Tel: (403) 536-7170<br>
Fax: (403) 536-7171<br>
Email: </span></font><a href="mailto:cenders@homesbyavi.com"><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>cenders@homesbyavi.com</span></font></a><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <br>
</span></font><a href="http://www.homesbyavi.com"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>www.homesbyavi.com</span></font></a><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Calibri><span
style='font-size:11.0pt'> </span></font></p>
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