This happens to me all the time. Make sure all the CCM accounts have permissions on the file that you dropped into the MOH folder.<br><br>
<div><span class="gmail_quote">On 9/18/07, <b class="gmail_sendername">Ryan Ratliff</b> <<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Make sure the account the MOH Audio Translator service runs as has<br>full permissions on that folder and all objects underneath.
<br><br>-Ryan<br><br>On Sep 17, 2007, at 9:07 PM, Biffle, Gerrad wrote:<br><br>We're running 4.1(3) and I ran into the same thing today with our MOH<br>audio sources. I ended up having to turn on the detailed traces for<br>
the Music on Hold translating. Set the Cisco MOH Audio Translator<br>service to "detailed". Try to update the audio source again and then<br>go to c:\program files\cisco\trace\cms. Hopefully these trace files<br>will give you an idea of what's going on. In my case today – I was
<br>getting an "access restricted" – changed some security settings and<br>then it ran fine.<br><br><br>Hope that helps.<br><br><br><br>From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net
</a> [mailto:<a href="mailto:cisco-voip-">cisco-voip-</a><br><a href="mailto:bounces@puck.nether.net">bounces@puck.nether.net</a>] On Behalf Of Corbett Enders<br>Sent: Monday, September 17, 2007 6:14 PM<br>To: <a href="mailto:cisco-voip@puck.nether.net">
cisco-voip@puck.nether.net</a><br>Subject: [cisco-voip] MoH not translating?<br><br><br>Running on Call Manager 4.2(3).<br><br><br>I'm trying to update our music on hold to a new recording.<br><br><br>I'm dropping the MP3 file into C:\Program Files\Cisco\MOH
<br>\DropMOHAudioSourceFilesHere.<br><br><br>The MoH Audio Translator service is running. I have even cycled it.<br><br><br>I'm looking in the default TFTP \MoH directory for the newly<br>converted files but they are not appearing. What am I doing wrong?
<br><br><br>Corbett Enders<br><br>Business Development<br>Homes by Avi Inc.<br>Tel: (403) 536-7170<br>Fax: (403) 536-7171<br>Email: <a href="mailto:cenders@homesbyavi.com">cenders@homesbyavi.com</a><br><a href="http://www.homesbyavi.com">
www.homesbyavi.com</a><br><br><br><br><br><br>=======================================================<br>Please note that email sent to and from this address is subject<br>to the North Carolina Public Records Law and may be disclosed to
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