Hello,<br><br>Had our helpdesk manager ask me about a feature that I know isn't on IPCC Express directly, wondering if anyone has seen such a thing from a 3rd party. He wants his agents to be able to hit a button on their 7960's to go ready/not ready with a certain reason code, while still using the CAD application from their PC. Anyone seen such a thing? Seems like it could be possible with a service button but I wouldnt even know where to start.
<br><br>Thanks!<br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations