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1. are the RP's associated to a user?<br>
2. is that user a member of all groups that contain *CTI* (there are
several) except SuperProvider. Do not make it a member of
superprovider.<br>
3. on the DN page for the RP make sure 'cti use enabled' is checked.<br>
<br>
After that, can you login to CCMUser with application username and
password? (confirm account is working and password correct)<br>
<br>
Next step after that would be to get CTI SDI and SDL traces. Follow
the ProviderOpenRequest and go forward from there.<br>
<br>
/Wes<br>
<br>
Scott Voll wrote:
<blockquote
cite="mid:f84a38d30709191230q31563c90hfb12f775b366839c@mail.gmail.com"
type="cite">
<div>I have two route points that are registered with CM (5.1.2) via
a application user (to CER). I have now created a third Route Point
but it will not register. What's up? how do I trouble shoot this one.</div>
<div> </div>
<div>TIA</div>
<div> </div>
<div>Scott</div>
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