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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>We ordered preloaded MCS-7835-H2 servers
preloaded with 5.1.1 and each of the servers came with the media although we
didn’t need to use it and the scripts started up and we were still able to
import the DMA file as we were upgrading from 4.1(3)</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Ted Nugent<br>
<b><span style='font-weight:bold'>Sent:</span></b> 20 September 2007 03:58<br>
<b><span style='font-weight:bold'>To:</span></b> Jason Aarons (US)<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip]
Pre-loaded 5.1.2-3000 critical error</span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Preloaded servers should come with the media... at least all that I've
done have it in one of the 20 boxes that they put in there. 2 of the most
recent servers came with the WRONG media but they still came with
something...?? </span></font></p>
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12.0pt'><br>
<br>
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<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 9/18/07, <b><span style='font-weight:bold'>Jason
Aarons (US)</span></b> <<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>>
wrote:</span></font></span> </p>
<div vlink=purple link=blue>
<div>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>The
MCS-7825-H3 was pre-loaded with 5.1.2-3000, new install, no upgrade, at boot it
started the script, after 30 minutes it gave a "Critical Error – serious
internal error" and then dumped to a USB key fob. Now it states
"Restart install to recover from failure", but since the pre-loaded
servers don't come with media, what am I supposed to do? </span></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'> </span></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>How
would a customer re-install a pre-loaded server when they don't come with
media?</span></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'> </span></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>I
opened a TAC case hours ago with no response, left the SE voicemail, etc.</span></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'> </span></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'> </span></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'> </span></font></p>
<p><b><font size=4 color=teal face="Times New Roman"><span lang=EN-US
style='font-size:14.0pt;color:teal;font-weight:bold'>Jason Aarons</span></font></b></p>
<p><font size=2 color=gray face="Times New Roman"><span lang=EN-US
style='font-size:10.0pt;color:gray'>Consultant</span></font></p>
<p><font size=3 color=navy face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt;color:navy'><img border=0 width=80 height=82
src="cid:image001.gif@01C7FB62.EB8B7320"
alt="cid:image001.gif@01C7407C.14EB3630"></span></font></p>
<p><font size=2 color=gray face="Times New Roman"><span lang=EN-US
style='font-size:10.0pt;color:gray'>Dimension Data North America</span></font></p>
<p><font size=2 color=navy face="Times New Roman"><span lang=EN-US
style='font-size:10.0pt;color:navy'>E-mail<b><span style='font-weight:bold'> </span></b></span></font><font
size=2 color=teal><span lang=EN-US style='font-size:10.0pt;color:teal'>::</span></font><font
size=2 color=gray><span lang=EN-US style='font-size:10.0pt;color:gray'><a
href="mailto:jason.aarons@us.didata.com" target="_blank">
jason.aarons@us.didata.com</a></span></font></p>
<p><font size=2 color=navy face="Times New Roman"><span lang=EN-US
style='font-size:10.0pt;color:navy'>Mobile </span></font><font size=2
color=teal><span lang=EN-US style='font-size:10.0pt;color:teal'>::</span></font><font
size=2 color="#ff6600"><span lang=EN-US style='font-size:10.0pt;color:#FF6600'>
</span></font><font size=2 color=gray><span lang=EN-US style='font-size:10.0pt;
color:gray'>904.338.3245 </span></font><font size=2 color=navy><span
lang=EN-US style='font-size:10.0pt;color:navy'>e-fax</span></font><b><font
size=2 color="#ff6600"><span lang=EN-US style='font-size:10.0pt;color:#FF6600;
font-weight:bold'> </span></font></b><font size=2 color=teal><span lang=EN-US
style='font-size:10.0pt;color:teal'>:: </span></font><font size=2 color=gray><span
lang=EN-US style='font-size:10.0pt;color:gray'>904.339.9696 </span></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
</span></font></p>
<p><font size=1 color=gray face="Times New Roman"><span lang=EN-US
style='font-size:9.0pt;color:gray'><a href="http://www.us.didata.com/"
target="_blank">http://www.dimensiondata.com</a></span></font><span lang=EN-US>
</span></p>
<p><font size=1 color=gray face="Times New Roman"><span lang=EN-US
style='font-size:9.0pt;color:gray'>Plan.Build.Support & Manage</span></font></p>
<p><font size=2 face="Times New Roman"><span lang=EN-US style='font-size:10.0pt'> </span></font></p>
<p><font size=2 face="Times New Roman"><span lang=EN-US style='font-size:10.0pt'>For
urgent issues notify your Project Manager, for 24x7 support contact the
Dimension Data NOC at 800-974-6584.</span></font></p>
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