<html>
<head>
<style>
.hmmessage P
{
margin:0px;
padding:0px
}
body.hmmessage
{
FONT-SIZE: 10pt;
FONT-FAMILY:Tahoma
}
</style>
</head>
<body class='hmmessage'><div style="text-align: left;">In our existing aging non-Cisco voicemail that we want to replace, users can dial a special pilot number, either internally or externally, that prompts the user to enter a subscriber phone number to leave that person a message. It doesn't ring their phone, it just goes right to their greeting.<br><br>In Unity, I have had problems getting this to work I found the following two ways to do this, but neither is perfect in my opinion:<br><br>Option 1. Use a CTI route point with a DN of *xxxx and a forward all to voicemail. This works great internally, because I can pick up the phone and dial * and a users extension and it goes right to their greeting. The problem is that it "only" works internally. I can't dial our pilot from the outside, because as soon as you hit *, Unity does it's thing.<br><br>Option 2. Dial the pilot number from either inside or outside, and then at the Unity prompt dial the subscriber and "immediately" press #2. <br><br>Option 2 works, but is cumbersome and requires a special greeting to make it "somewhat" user friendly. Is there a way to send the #2 automatcially or something? Is there any way to setup a call handler or a subscriber mailbox so that a user can just dial the 4 digit extension and leave a voicemail? Why is this so hard? This seems like a standard feature on most voicemail systems.<br></div><br /><hr />Make your little one a shining star! <a href='http://www.reallivemoms.com?ocid=TXT_TAGHM&loc=us' target='_new'>Shine on!</a></body>
</html>