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<TITLE>Multiple Skills per CSQ - IPCC</TITLE>
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<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Hello All. </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Recently turned up Call Manager and IPCC Premium</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Arial">package</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial"></FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Arial">for our call center. Still have a lot learn.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Until today, all of our CSQs only had one associated skill assignment. When you looked at the CSQ, you could see the agents that were provisioned with that Skill.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">I tried to add a second skill to a CSQ, and no agents for either skill show up. </FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Arial">Everything I have read says that CSQs can have multiple skills assigned to them. </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">I am not sure why this is not working. Has anyone seen this before or have any suggestions?</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Thanks</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><B><SPAN LANG="en-us"></SPAN></B><A NAME=""><B><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">Micah Bennett</FONT></SPAN></B></A><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">Telecommunications Admin</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><B><SPAN LANG="en-us"><FONT COLOR="#800000" SIZE=2 FACE="Arial">Automated License Systems</FONT></SPAN></B><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
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