Hi Scott, try this. In Desktop Administrator, click on the root of the tree widget on the left (i think its the name of your IPCC system) and then in one of the drop down menus along the top there is a "synchronize directory" option. sometimes we get problems like that and going through and hitting this option fixes them.
<br><br><div><span class="gmail_quote">On 9/25/07, <b class="gmail_sendername">Scott Voll</b> <<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>has anyone seen problems with adding agents to teams. I have setup an agent and no matter how I move him to a different team he keeps getting put in the default team.</div>
<div> </div>
<div>Any ideas on how to fix it?</div>
<div> </div>
<div>TIA</div><span class="sg">
<div> </div>
<div>Scott</div>
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<br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations