Hello Micah,<br><br>I believe if you have 2 skills assigned to a CSQ, then your agents will need to have an acceptable level at both skills before they will be able to take calls from that CSQ.<br><br>Ed<br><br><div><span class="gmail_quote">
On 9/25/07, <b class="gmail_sendername">Micah Bennett</b> <<a href="mailto:mbennett@als-xtn.com">mbennett@als-xtn.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">Hello All. </font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Recently turned up Call Manager and IPCC Premium</font></span><span lang="en-us"></span><span lang="en-us"> <font face="Arial" size="2">package</font></span><span lang="en-us">
</span><span lang="en-us"><font face="Arial" size="2"></font></span><span lang="en-us"></span><span lang="en-us"> <font face="Arial" size="2">for our call center. Still have a lot learn.</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Until today, all of our CSQs only had one associated skill assignment. When you looked at the CSQ, you could see the agents that were provisioned with that Skill.
</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">I tried to add a second skill to a CSQ, and no agents for either skill show up. </font></span><span lang="en-us"></span><span lang="en-us">
<font face="Arial" size="2">Everything I have read says that CSQs can have multiple skills assigned to them. </font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">I am not sure why this is not working. Has anyone seen this before or have any suggestions?</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Thanks</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><b></b></span><span lang="en-us"><b></b></span><b><span lang="en-us"></span></b><a name="1153e2626d08db5e_"><b><span lang="en-us"><font color="#000080" face="Arial" size="2">Micah Bennett</font>
</span></b></a><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" face="Arial" size="2">Telecommunications Admin</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><b></b></span><span lang="en-us"><b></b></span><b><span lang="en-us"><font color="#800000" face="Arial" size="2">Automated License Systems</font></span></b><span lang="en-us"></span><span lang="en-us">
</span></p>
<p dir="ltr"><span lang="en-us"></span></p>
</div>
<table><tbody><tr><td bgcolor="#ffffff"><font color="#000000"><br>
<br>
<br>
<br>
<br>
<br>
The information contained in this email and any attachments is confidential and may be subject to copyright or other intellectual property protection. If you are not the intended recipient, you are not authorized to use or disclose this information, and we request that you notify us by reply mail or telephone and delete the original message from your mail system.
<br>
</font></td></tr></tbody></table><br>_______________________________________________<br>cisco-voip mailing list<br><a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net
</a><br><a onclick="return top.js.OpenExtLink(window,event,this)" href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></blockquote></div><br>
<br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations