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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>That’s what I get as well.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
color=black face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;
color:windowtext'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span lang=EN-US style='font-size:10.0pt;
font-family:Tahoma;color:windowtext'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Sebastián Graña<br>
<b><span style='font-weight:bold'>Sent:</span></b> 02 October 2007 21:47<br>
<b><span style='font-weight:bold'>To:</span></b> Wes Sisk; Jason Aarons (US)<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] RTMT on
CCM5.1</span></font></p>
</div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Verdana><span style='font-size:
10.0pt;font-family:Verdana;color:blue'>Sorry Wes, this is what I get when
searching for this bug in the bugtoolkit.</span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>CSCsf08244 Bug Details </span></font></p>
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style='width:100.0%'>
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<td style='padding:6.0pt 6.0pt 6.0pt 6.0pt'>
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<p class=MsoNormal><font size=2 color=red face="Times New Roman"><span
style='font-size:10.5pt;color:red'>Information contained within Bug ID
CSCsf08244 is currently under review for publishing on Bug Toolkit and will
be available soon. The publishing team has been automatically alerted to
expedite the review of this bug. Try back in an hour or two as we prioritize
bugs based on this notification. Further, you may add this bug to your watch
group to be notified when the bug is made available to you. </span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Verdana><span
style='font-size:10.0pt;font-family:Verdana;color:blue'>Thank you very much
for your post.</span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face="Times New Roman"><span
style='font-size:10.5pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Verdana><span
style='font-size:10.0pt;font-family:Verdana;color:blue'>Regards</span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face="Times New Roman"><span
style='font-size:10.5pt'> </span></font></p>
</div>
</td>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
color=black face="Times New Roman"><span lang=ES style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabIndex=-1>
</span></font></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 color=black
face=Tahoma><span lang=ES style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'>De:</span></font></b><font size=2 face=Tahoma><span lang=ES
style='font-size:10.0pt;font-family:Tahoma'> Wes Sisk [mailto:wsisk@cisco.com] <br>
<b><span style='font-weight:bold'>Enviado el:</span></b> Martes, 02 de Octubre
de 2007 05:31 p.m.<br>
<b><span style='font-weight:bold'>Para:</span></b> Jason Aarons (US)<br>
<b><span style='font-weight:bold'>CC:</span></b> Sebastián Graña;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Asunto:</span></b> Re: [cisco-voip] RTMT on
CCM5.1</span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>come 'on guys, bugtoolkit on Cisco.com:<br>
CSCsf08244<br>
<br>
<B>Symptom:</B><br>
Email alerts from RTMT may not be delivered to recipients.<br>
<br>
<B>Conditions:</B><br>
RTMT alerts currently do not supply a domain in the from field of the SMTP<br>
header. <br>
Example packet capture of problem:<br>
Simple Mail Transfer Protocol<br>
Command: MAIL FROM:<RTMT_Admin>\r\n<br>
Command: MAIL<br>
Request parameter:
FROM:<RTMT_Admin><br>
<br>
<br>
CM logs show:<br>
alertmgr.SendMail - SendMail::send: got address exception=<br>
javax.mail.internet.AddressException: Missing domain in string
``RTMT_Admin@'' <br>
<br>
<B>Workaround:</B><br>
assign the fully qualified domain name to the servers involved using the<br>
following CLI:<br>
<br>
set network dns primary <your primary dns IP address><br>
set network dns secondary <your secondary dns IP address><br>
set network domain <node.company.com><br>
<br>
/Wes<br>
<br>
<br>
Jason Aarons (US) wrote: </span></font></p>
<pre wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>If I choose no to DNS during installation, how do I go back and re-enable DNS after the face?</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>-----Original Message-----</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>From: <a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a
href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Wes Sisk</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Sent: Tuesday, October 02, 2007 2:17 PM</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>To: Sebastián Graña</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Cc: <a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Subject: Re: [cisco-voip] RTMT on CCM5.1</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Hello Sebastian,</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>You are encountering the defect CSCsf08244. Please follow the </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>instructions in the workaround.</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>If you want a permanent fix without enabling DNS open a TAC case and </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>request the ES where that defect is resolved.</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>/Wes</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Sebastián Graña wrote:</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' type=cite><pre wrap=""><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Wes</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>DNS is not configured, I'm using SMTP's IP address.</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>I've done the capture and there is nothing on the wire coming from any of the call managers with dst port TCP/25.</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>About the logs, wich service log should I look for? </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Thanks</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Sebas</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>-----Mensaje original-----</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>De: Wes Sisk [<a
href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Enviado el: Lunes, 01 de Octubre de 2007 07:34 p.m.</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Para: Sebastián Graña</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Asunto: Re: [cisco-voip] RTMT on CCM5.1</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>it still applies. I just update a release-note on the 2nd cdets. the 1st tells you most of what you need. do you have dns configured? have you checked the platform logs or performed a packet capture to see the smtp exchange?</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Sebastián Graña wrote:</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' type=cite><pre wrap=""><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Hi Wes</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Thanks for yuor reply.</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>I'm using CCM 5.1.1.3000-5 so I believe first Bug does not apply, or </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>it does?</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Not able to view information for CSCsh33877, can you tell me what is </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>it about?</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Thanks</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>----------------------------------------------------------------------</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>--</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>*De:* Wes Sisk [<a
href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] *Enviado el:* Lunes, 01 de </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Octubre de 2007 06:19 p.m.</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>*Para:* Sebastián Graña</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>*CC:* <a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>*Asunto:* Re: [cisco-voip] RTMT on CCM5.1</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Watch out for CSCsf08244 and CSCsh33877.</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>/Wes</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Sebastián Graña wrote:</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' type=cite><pre wrap=""><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Hi,</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> I'm trying to configure alert email sending with this tool but it </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>is not working.</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> This is what I've done so far:</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> In RTMT, Tools-Alert-Config Mail Server. There I put the IP </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>address of the SMTP server I want to use, and the port.</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> In Tools-Alert-Config Alert Action, in Default added email </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>recipients.</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> I have no activity in the SMTP server form any of the call managers.</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> Has anyone seen this problem?</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Thank you</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Best Regards</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Sebastián Graña</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>MCSE - CCNA</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Departamento Técnico</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>*Urudata Infraestructura*</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Canelones 1611</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Montevideo / Uruguay</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Tel.: (+598 2) 419 6457</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>---------------------------------------------------------------------</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>---</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>_______________________________________________</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>cisco-voip mailing list</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre></blockquote>
</blockquote>
</blockquote>
<pre wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>_______________________________________________</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>cisco-voip mailing list</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>-----------------------------------------</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Disclaimer:</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>This e-mail communication and any attachments may contain</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>confidential and privileged information and is for use by the</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>designated addressee(s) named above only. If you are not the</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>intended addressee, you are hereby notified that you have received</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>this communication in error and that any use or reproduction of</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>this email or its contents is strictly prohibited and may be</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>unlawful. If you have received this communication in error, please</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>notify us immediately by replying to this message and deleting it</span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>from your computer. Thank you.</span></font></pre><pre><font
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