<div>"should" go to the next agent. and will kick the agent that didn't answer it, into "not ready". make sure agents know that so somebody is always in a ready state.</div>
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<div>scott<br><br> </div>
<div><span class="gmail_quote">On 10/5/07, <b class="gmail_sendername">Dustin S Fowler</b> <<a href="mailto:dustin.s.fowler@gmail.com">dustin.s.fowler@gmail.com</a>> wrote:</span>
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<p>All,</p>
<p> </p>
<p>If a call is presented to an agent and the agent does not pick up, will the call me given a number in queue. Basically starting at the end of the line?</p>
<p> </p>
<p>Dustin</p>
<p> </p>
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