<div>you go........ I wish there was a way with Cisco tac that as a high percentage of your tickets continue to be escalate your default TAC engineer level would also go up.</div>
<div> </div>
<div><rant></div>
<div> </div>
<div>I'm tired of continuing to get the new guy and the tickets take forever because the new guy trys and trys then transfers you to someone else then they transfer you to someone who actually knows something.</div>
<div> </div>
<div></rant></div>
<div> </div>
<div>People who only call for the hard stuff should be able to get to a teir three person automatically.</div>
<div> </div>
<div>just my two cents.</div>
<div> </div>
<div>Scott</div>
<div><br><br> </div>
<div><span class="gmail_quote">On 10/10/07, <b class="gmail_sendername">Jason Aarons (US)</b> <<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div lang="EN-US" vlink="purple" link="blue">
<div>
<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d">If it's by design it would be in the release notes or documented somewhere, ask the Cisco CSE to show where it's documented. If it's not documented it's a bug.</span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d"> </span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d"> I would give your Cisco AM the case number and have them escalate, if you don't have a Cisco AM ask to speak to the manager. I'm with you, I think it's a bug and they haven't removed CFwdAll from CCMUser.
</span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d"> </span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d">I've found sometimes it takes 2-3 tries to find the right person at TAC that is informed; when you have thousands of employees (some outsourced) you sometimes have a problem with knowledge dissemination.
</span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d"> </span></p>
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<p><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net
</a> [mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Ted Nugent<br><b>Sent:</b>
Wednesday, October 10, 2007 1:40 PM<br><b>To:</b> Justin Steinberg<br><b>Cc:</b> cisco voip list<br><b>Subject:</b> Re: [cisco-voip] CM5.13 No More CFwdAll IN CCMUser?? WAD?</span></p></div>
<div><span class="e" id="q_1158b33be2209605_1">
<p> </p>
<div>
<p>Thats exactly how it went down for us.. The customer is NOT happy!</p></div>
<div>
<p> </p></div>
<div>
<p>TAC is telling me that this was done purposely and that if we want it back we need to "talk to our account team and file a <span style="FONT-SIZE: 10pt">PER (Product Enhancement Request). This is not going to fly, I don;t even know how to have that conversation with my customers...
</span><br><br> </p></div>
<div>
<p><span>On 10/10/07, <b>Justin Steinberg</b> <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:jsteinberg@gmail.com" target="_blank">jsteinberg@gmail.com</a>> wrote:</span> </p>
<p>I can't believe this would be WAD, this must be a bug.<br><br>In fact, I logged into my 5.1.3 lab box and saw the call fwd settings <br>there. I then went to the Ent Params and saw that the param 'Show<br>Call Forwarding' was set to false, which was weird because I just
<br>logged into ccmuser and saw the fwd settings. I changed this param to <br>'true' logged out of ccmuser and back in and now, like you, i dont see<br>the fwd settings. I went back to ent params and set the param back to
<br>false and still don't see fwd settings in ccmuser.<br><br><br><br><br><br>On 10/10/07, Ted Nugent <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:tednugent73@gmail.com" target="_blank">tednugent73@gmail.com
</a>> wrote:<br>> I upgraded a customer to 5.13 for various bug fixes and now the CFwdALL no<br>> longer shows in the CCMUser page. I opened a TAC case and I'm being told <br>> it's a WAD! CFwdAll has been in the CCMUser page for as long as I can
<br>> remember and now it's gone and I'm expected to tell my customers that Cisco<br>> decided you no longer need that… I've got many customers that use this <br>> religiously and if this is actually a WAD then they're stuck on
5.12 and<br>> lower? That just doesn't add up?<br>><br>><br>> Wes have you heard anything about this and/or can you shed some light on it? <br>> I understand that having all the CFwd options in CCMUser is not the best
<br>> solution but CFwdAll is really the only reason any of my customers use it…<br>><br>><br>> _______________________________________________ <br>> cisco-voip mailing list<br>> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">
cisco-voip@puck.nether.net</a><br>> <a onclick="return top.js.OpenExtLink(window,event,this)" href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck..nether.net/mailman/listinfo/cisco-voip
</a><br>></p></div>
<p> </p></span></div></div></div>
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