We are looking at a solution from company called checkmate called RealTime Online (RTOL) for our IPCC Express:<br><a href="http://www.checkmate.com">www.checkmate.com</a><br>seems targeted for smaller call centers.<br><br>
Ed<br><br><div><span class="gmail_quote">On 10/10/07, <b class="gmail_sendername">Tarkington, Kathy L.</b> <<a href="mailto:Kathy.Tarkington@agg.com">Kathy.Tarkington@agg.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<div><span><font face="Arial" size="2">I am looking for a
solution that will give my Help Desk a wallboard showing agents logged in, agent
status, calls in queue, etc. Recommendations?</font></span></div>
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<div><span><font face="Arial" size="2">Thanks!</font></span></div>
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<div><span><font color="#000080"><font face="Arial" size="1"><strong>Note:</strong></font></font></span></div>
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