NetIQ has a product out there also for managing cisco voip, might be worth looking at and comparing too. We're planning on evaluating it probably this spring. We're in the same boat that you are with monitoring and management tools.
<br><br>I evaluated Prognosis a couple years ago but I wasn't thrilled with the interface and setup, also at the time it was a agent loaded on CCM which I didnt like. I understand with CM5 they have by necessity a separate agent off of call manager now. Pre-sales/support didn't really give me a warm and fuzzy feeling during our eval either, but that was just my experience and like I said it was a few years ago. Now that I have a better handle on what I want, maybe it would look better to me :) Last time they contacted me they were trying to use the VTech tragedy as a possible sales point, which REALLY turned me off big time.
<br><br>We're actually looking at NetQoS now from a performance monitoring perspective enterprise wide (data network, applications group, etc), looks like its very good a performance monitoring obviously, but not sure yet if it will alarm on IP phone registrations and the like yet. Still need to look at their VoIP potion of the product myself.
<br><br>We kinda got burned by Ciscoworks initially (before it was ops manager), we got it when we first implemented VoIP as part of the order, not knowing any better and not having any environment to test it out in. I've heard that its improved, but like Hesham said in his email have never heard any rave reviews of it so evaluating it isn't a priority right now. Also Cisco doesn't seem to offer any software upgrade assurance with their maintenance packages for ciscoworks.. our net operations is running into this with their ciscoworks LMS, so i'm less inclined to buy the voice solution if i'm going to have to buy it all over again later to get new features and improvements to the product.
<br><br><div><span class="gmail_quote">On 10/11/07, <b class="gmail_sendername">Gibson, Brian (Jersey City)</b> <<a href="mailto:brian.gibson@stifel.com">brian.gibson@stifel.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p>Hi guys,</p>
<p> </p>
<p>Can you tell me what monitoring tools you use to keep an eye
on your CM/IPT system? RTMT is fine for broad brush stuff but I am
looking for tools that are a bit more granular.</p>
<p> </p>
<p>I have tried the Cisco Operations Manager and find it to be
somewhat lacking. As with most CiscoWorks tools it doesn't
seem to have much in the way of fine tuning capability. </p>
<p> </p>
<p>More specifically I am looking for tools that can give me
specific alerts on PRIs going down, MGCP gateways losing connection, specific
phones deregistering. But I don't want tools that will give me 100
alerts an hour.</p>
<p> </p>
<p>I have tried to get use my SNMP poller(SolarWinds) to check
these statuses but I haven't had much luck in finding the right MIBs.</p>
<p> </p>
<p>Any suggestions would be greatly appreciated.</p>
</div>
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<br>_______________________________________________<br>cisco-voip mailing list<br><a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a onclick="return top.js.OpenExtLink(window,event,this)" href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">
https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations