<div>Not sure if it's TAC supported but I just tested it the other day because we want the helpdesk to answer calls if we are snowed out and it does work. our agents log into the client via Citrix (not sure if that's tac supported either). All and all it does work. CM
4.1.3 / IPCCx 4.0.1 / Unity 4.0.5</div>
<div> </div>
<div>Not that we don't also give the option to VPN the computer in, but the Voice doesn't have the extra overhead of IPSEC.</div>
<div> </div>
<div>Scott<br><br> </div>
<div><span class="gmail_quote">On 10/17/07, <b class="gmail_sendername">Jerky</b> <<a href="mailto:lists@jerkys.org">lists@jerkys.org</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div style="WORD-WRAP: break-word">I saw your mention of that earlier. It sounds interesting and fairly simple. I haven't gotten to spend much time reading up on it yet so correct me if I'm wrong but it sounds like this is geared towards phones only. Something that's starting to get getting kicked around also is IPCCX which I think has been rebadged as UPCCX to keep with the whole Unified naming scheme. It's another thing I've just started to look into but from what I get there is a desktop client that goes with it, which I'm not sure what the communication protocols it uses yet. I think the goal is to have a few home based service people that aren't out on calls use their down time to help man the phones via an IP phone at home.
<div><br>
<div>
<div>
<div>
<div><br> </div>
<div>jeff</div>
<div><span class="e" id="q_115af108d57bb200_1">
<div><br>
<div>
<div>On Oct 17, 2007, at 9:46 AM, Scott Voll wrote:</div><br>
<blockquote type="cite">
<div>if your trying to get around the Firewall and lets say your Call manager is on the DMZ or LAN I think the Phone Proxy is a great option. No VPN. Well priced (believe it or not...... ) and easy to use.</div>
<div> </div>
<div>I got the Phone proxy with the default 25 phone license pack and had it up and running in less then 4 hours. reading the doc's to get it setup. No VPN overhead or troubleshooting.</div>
<div> </div>
<div>Just my two cents.</div>
<div> </div>
<div>Scott<br><br> </div>
<div><span class="gmail_quote">On 10/17/07, <b class="gmail_sendername">Jerky</b> <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:lists@jerkys.org" target="_blank">lists@jerkys.org</a>> wrote:
</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div style="WORD-WRAP: break-word">I haven't been particularly fond of the Sonicwalls either but they pre-date me and have been inherited.
<div><br>
<div>
<div><font face="Calibri" color="#1f497d" size="4"><span style="FONT-SIZE: 14px">currently it looks like this:</span></font></div>
<div><span style="COLOR: rgb(0,0,221)"><font face="Calibri" color="#1f497d" size="4"><span style="FONT-SIZE: 14px">Sonicwall (10 user type)</span></font><font face="Wingdings" color="#1f497d" size="4"><span style="FONT-SIZE: 14px">
ß</span></font></span><span color=""><font face="Calibri" color="#1f497d" size="4"><span style="FONT-SIZE: 14px">-DSL or Cable-</span></font></span><span><font face="Wingdings" color="#1f497d" size="4"><span style="FONT-SIZE: 14px">
à</span></font></span><span color=""><font face="Calibri" color="#1f497d" size="4"><span style="FONT-SIZE: 14px"> INTERNET </span></font></span><span><font face="Wingdings" color="#1f497d" size="4"><span style="FONT-SIZE: 14px">
ß</span></font></span><span color=""><font face="Calibri" color="#1f497d" size="4"><span style="FONT-SIZE: 14px">---T1 Internet--</span></font></span><span><font face="Wingdings" color="#1f497d" size="4"><span style="FONT-SIZE: 14px">
à</span></font></span><span color=""><font face="Calibri" color="#1f497d" size="4"><span style="FONT-SIZE: 14px">26xx router <span><font face="Wingdings">ß</font></span><span color="">--Ethernet-<span color="">--</span><span>
<font face="Wingdings"> à<span><font face="Calibri">Sonicwall (VX/PRO type)</font></span></font></span></span></span></font></span><span><font face="Wingdings" color="#1f497d" size="4"><span style="FONT-SIZE: 14px">ß</span>
</font></span><span color=""> <font face="Calibri" color="#1f497d" size="4"><span style="FONT-SIZE: 14px">--- LAN</span></font></span></div>
<div><span><font face="Wingdings" color="#1f497d" size="4"><span style="FONT-SIZE: 14px"> <span color=""><font face="Calibri">|______<span><font face="Wingdings">ß</font>
</span> <span color="">--- DMZ network</span></font></span></span></font></span></div>
<div><br> </div>
<div>I'll have to take a closer look at a 2800 router for this. I have one available that I typically use in the voice lab. Should the 2800 be able to handle things like setting up a DMZ and one-to-one NAT mappings (I'm not sure if that is the same term used in the Cisco world for it) to internal hosts. From the initial reading I've done about it seems there's a fine line between the firewall appliances like the Sonicwall and ASA or PIX and 2800/3800 routers since it seems the ISRs have hardware level encryption built in.
</div>
<div><br> </div>
<div>Thanks,</div>
<div>jeff</div>
<div><span>
<div><br> </div>
<div><br>
<div>
<div>On Oct 16, 2007, at 6:40 PM, Curt Shaffer wrote:</div><br>
<blockquote type="cite"><span style="WORD-SPACING: 0px; FONT: 12px Helvetica; TEXT-TRANSFORM: none; COLOR: rgb(0,0,0); TEXT-INDENT: 0px; WHITE-SPACE: normal; LETTER-SPACING: normal; BORDER-COLLAPSE: separate; border-spacing: 0px 0px">
<div>
<p><span style="FONT-SIZE: 11pt; FONT-FAMILY: " color=""><span style="FONT-SIZE: 14px; COLOR: rgb(31,73,125); FONT-FAMILY: Calibri">Actually due to a difference between who this customer uses for Server network vs. Phone network; they have been using Sonicwall for normal VPN connectivity, which I personally do not like based on personal experience. But the setup will be as follows:
</span></span></p>
<div><span style="FONT-SIZE: 11pt; FONT-FAMILY: " color=""><span style="FONT-SIZE: 14px; COLOR: rgb(31,73,125); FONT-FAMILY: Calibri"> </span></span><br> </div>
<p><span style="FONT-SIZE: 11pt; FONT-FAMILY: " color=""><span style="FONT-SIZE: 14px; COLOR: rgb(31,73,125); FONT-FAMILY: Calibri">87x router or ASA </span></span><span style="FONT-SIZE: 14px; COLOR: #1f497d; FONT-FAMILY: Wingdings">
<span style="FONT-SIZE: 14px; COLOR: rgb(31,73,125); FONT-FAMILY: Wingdings">ß</span></span><span style="FONT-SIZE: 11pt; FONT-FAMILY: " color=""><span style="FONT-SIZE: 14px; COLOR: rgb(31,73,125); FONT-FAMILY: Calibri">
-DSL or Cable- </span></span><span style="FONT-SIZE: 14px; COLOR: #1f497d; FONT-FAMILY: Wingdings"><span style="FONT-SIZE: 14px; COLOR: rgb(31,73,125); FONT-FAMILY: Wingdings">à</span></span><span style="FONT-SIZE: 11pt; FONT-FAMILY: " color="">
<span style="FONT-SIZE: 14px; COLOR: rgb(31,73,125); FONT-FAMILY: Calibri">INTERNET </span></span><span style="FONT-SIZE: 14px; COLOR: #1f497d; FONT-FAMILY: Wingdings"><span style="FONT-SIZE: 14px; COLOR: rgb(31,73,125); FONT-FAMILY: Wingdings">
ß</span></span><span style="FONT-SIZE: 11pt; FONT-FAMILY: " color=""><span style="FONT-SIZE: 14px; COLOR: rgb(31,73,125); FONT-FAMILY: Calibri">---PRI/Internet connection--</span></span><span style="FONT-SIZE: 14px; COLOR: #1f497d; FONT-FAMILY: Wingdings">
<span style="FONT-SIZE: 14px; COLOR: rgb(31,73,125); FONT-FAMILY: Wingdings">à</span></span><span style="FONT-SIZE: 11pt; FONT-FAMILY: " color=""><span style="FONT-SIZE: 14px; COLOR: rgb(31,73,125); FONT-FAMILY: Calibri">
2811 router </span></span><span style="FONT-SIZE: 14px; COLOR: #1f497d; FONT-FAMILY: Wingdings"><span style="FONT-SIZE: 14px; COLOR: rgb(31,73,125); FONT-FAMILY: Wingdings">ß</span></span><span style="FONT-SIZE: 11pt; FONT-FAMILY: " color="">
<span style="FONT-SIZE: 14px; COLOR: rgb(31,73,125); FONT-FAMILY: Calibri">-Phone LAN</span></span></p>
<div><span style="FONT-SIZE: 11pt; FONT-FAMILY: " color=""><span style="FONT-SIZE: 14px; COLOR: rgb(31,73,125); FONT-FAMILY: Calibri"> </span></span><br> </div>
<div>
<div style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<p><b style="FONT-WEIGHT: bold; FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 10pt; FONT-FAMILY: "><span style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: Tahoma">From:</span></span></b><span style="FONT-SIZE: 10pt; FONT-FAMILY: ">
<span style="FONT-SIZE: 13px; FONT-FAMILY: Tahoma">Jerky [<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:lists@jerkys.org" target="_blank">mailto:lists@jerkys.org</a>] </span><br style="FONT-SIZE: 13px; FONT-FAMILY: Tahoma">
<b style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: Tahoma"><span style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: Tahoma">Sent:</span></b><span style="FONT-SIZE: 13px; FONT-FAMILY: Tahoma"> Tuesday, October 16, 2007 6:32 PM
</span><br style="FONT-SIZE: 13px; FONT-FAMILY: Tahoma"><b style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: Tahoma"><span style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: Tahoma">To:</span></b><span style="FONT-SIZE: 13px; FONT-FAMILY: Tahoma">
Linsemier, Matthew</span><br style="FONT-SIZE: 13px; FONT-FAMILY: Tahoma"><b style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: Tahoma"><span style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: Tahoma">Cc:</span>
</b><span style="FONT-SIZE: 13px; FONT-FAMILY: Tahoma">Curt Shaffer; <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span>
<br style="FONT-SIZE: 13px; FONT-FAMILY: Tahoma"><b style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: Tahoma"><span style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: Tahoma">Subject:</span></b><span style="FONT-SIZE: 13px; FONT-FAMILY: Tahoma">
Re: [cisco-voip] Home user</span></span></p></div></div>
<div><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"> </span><br> </div>
<div>
<p><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">This has been kicked around for a while since we moved to CallManager but not much thought has been given to it. I'm trying to understand how your hardware is setup. How would it look, similar to one of these?
</span></p></div>
<div>
<div><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"> </span><br> </div></div>
<div>
<p><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">87x router <---DSL or Cable---> INTERNET <--T1 connection---> 3845 <--Ethernet--> LAN</span></p></div>
<div>
<div><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"> </span><br> </div></div>
<div>
<p><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">or</span></p></div>
<div>
<div><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"> </span><br> </div></div>
<div>
<p><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">87x router <---DSL or Cable---> INTERNET <--T1 connection---> 3845 <---> ASA or PIX Firewall <--Ethernet--> LAN</span></p></div>
<div>
<div><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"> </span><br> </div></div>
<div>
<p><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">Is the 3800 used for all your firewalling needs in lieu of something like an ASA or PIX? Sonicwall's are currently in place and haven't worked very well for the remote users it was tested with. The Sonicwalls we have don't have anything similar to what the 871's seem to have in regards to vlans and packet tagging. We would probably kick the Sonicwalls out if something else would work better.
</span></p></div>
<div>
<div><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"> </span><br> </div></div>
<div>
<p><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">jeff</span></p></div>
<div><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"> </span><br> </div>
<div>
<div>
<p><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">On Oct 16, 2007, at 8:16 AM, Linsemier, Matthew wrote:</span></p></div>
<p><br style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><br style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"></p>
<div>
<p style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: #1f497d; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: rgb(31,73,125); FONT-FAMILY: Times New Roman">We currently have about 40 production remote home teleworkers that have been deployed using Cisco 871/877 wireless routers and a 7960 phones. We are using a Cisco 3845 series router at the head-end so that we can control QoS tagging on the egress / ingress points of both sides of the VPN tunnel. We are using a phase 2 DMVPN solution dual-homed to two sites to provide secure redundant connectivity.
</span></span></p>
<div style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: #1f497d; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: rgb(31,73,125); FONT-FAMILY: Times New Roman"> </span>
</span><br> </div>
<p style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: #1f497d; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: rgb(31,73,125); FONT-FAMILY: Times New Roman">It took me a bit to tweak my router configurations (I started on Cisco 831/837 routers) to get the results that we wanted, but all and all our users are happy. There is the occasional jitter and packet loss (it is the Internet mind you) but
g.729 is working quite well coupled with business cable and DSL services.</span></span></p>
<div style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: #1f497d; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: rgb(31,73,125); FONT-FAMILY: Times New Roman"> </span>
</span><br> </div>
<p style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: #1f497d; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: rgb(31,73,125); FONT-FAMILY: Times New Roman">If you have any other questions, feel free to ask.
</span></span></p>
<div style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: #1f497d; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: rgb(31,73,125); FONT-FAMILY: Times New Roman"> </span>
</span><br> </div>
<p style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: #1f497d; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: rgb(31,73,125); FONT-FAMILY: Times New Roman">Matt
</span></span></p>
<div style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: #1f497d; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; COLOR: rgb(31,73,125); FONT-FAMILY: Times New Roman"> </span>
</span><br> </div>
<div>
<div style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<p style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><b style="FONT-WEIGHT: bold; FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-WEIGHT: bold; FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">From:</span>
</b><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net
</a>[</span><a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank"><span style="FONT-SIZE: 16px; COLOR: rgb(0,0,255); FONT-FAMILY: Times New Roman">mailto:cisco-voip-bounces@puck.nether.net
</span></a><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">] </span><b style="FONT-WEIGHT: bold; FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-WEIGHT: bold; FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">
On Behalf Of </span></b><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">Curt Shaffer</span><br style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><b style="FONT-WEIGHT: bold; FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">
<span style="FONT-WEIGHT: bold; FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">Sent:</span></b><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"> Monday, October 15, 2007 6:37 PM</span><br style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">
<b style="FONT-WEIGHT: bold; FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-WEIGHT: bold; FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">To:</span></b><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">
</span><a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank"><span style="FONT-SIZE: 16px; COLOR: rgb(0,0,255); FONT-FAMILY: Times New Roman">cisco-voip@puck.nether.net
</span></a><br style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><b style="FONT-WEIGHT: bold; FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-WEIGHT: bold; FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">
Subject:</span></b><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"> [cisco-voip] Home user</span></p></div></div>
<div style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"> </span><br> </div>
<p style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">I was wondering want everyone out there is using for the situation where you have someone on your CCM or CCME that has 1 phone at a home office. Something tells me an ASA is overkill and I haven't found solid information that any of the 87x routers support tagging QoS of packets going through the VPN tunnel. We would obviously like to have QoS in place even though it's not respected at their ISP just to make sure the VPN/Voice packets are leaving their routers first as a best effort to get some quality.
</span></p>
<div style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"> </span><br> </div>
<p style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman">Thanks</span></p>
<div style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"> </span><br> </div>
<div style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"><span style="FONT-SIZE: 16px; FONT-FAMILY: Times New Roman"> </span><br> </div></div>
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