Hello,<br><br>Trying to figure out what the reason code "32758 - Work state timer expired" is supposed to mean. I have a 15 second work period on one of our CSQ's, and 90% of the time it works great, but there are a few cases where it is putting the agent into Not Ready state when the timer expires, instead of Ready. I do not believe this is something the agent is doing and normally the agent notices and puts themselves back into Ready.. but there are occasions where they miss it.
<br><br>I think I may be hitting CSCsk06089, which is exactly the symptoms i have but the MIVR logs don't match what is in the bug report. I don't want to open up a TAC case on this until I understand what a legitimate case for that reason code would be... in case it IS something we're doing to cause it.
<br><br>Thanks!<br><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations