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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Wes<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>One of the phones attached to an Arc
console has just gone down again, when I checked the network statistics screen
on the phone the elapsed time was showing over 10 hours which was the time we
would have rebooted it yesterday. However the Debug Display still shows the
Last=CM Closed-TCP message which I now understand means it has tried to fail
over the back up call manager. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Is there anywhere else I could check for
information on why this phone may be losing connection with the primary Call
manager.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:windowtext'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Wes Sisk<br>
<b><span style='font-weight:bold'>Sent:</span></b> 25 October 2007 17:04<br>
<b><span style='font-weight:bold'>To:</span></b> Nick<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Arc
Consoles losing connection</span></font><font color=black><span
style='color:windowtext'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>if the phone deregisters i believe ARC has to go down
as CM will send CTIDeviceClose to ARC. <br>
On the phone under settings->status->network statistics what is the
'Elapsed Time'? This indicates the duration of time the phone has been
properly registered to its current CM. If the phone is unregistering then ARC
will most likely be affected.<br>
<br>
/wes<br>
<br>
Nick wrote: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>I have an issue with arc consoles losing connection
this is happening to a number of consoles in the same site when I check the
phones the debug display on the phone it says <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;font-weight:bold'>15:57:33 14: Name=SEP00146905158B
Load= 7.0(3.0S) Last=CM-closed-TCP</span></font></b><o:p></o:p></p>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>each time it loses connection, we have tried re
patching to different switchports and different switches and still seem to be
getting the same issue, could this be an isue with the phone load as it is very
old firmware, all other consoles on the same arc server and other phones in the
same site don't appear to be getting the issue althouh it may not be as
noticeable as on an Arc console. <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>Has anyone had this issue with Arc before or can make
any suggestions on what else to check<o:p></o:p></span></font></p>
</div>
<pre wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>
<hr size=4 width="90%" align=center>
</span></font></pre><pre><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>_______________________________________________<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>cisco-voip mailing list<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></font></pre>
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