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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Over the past 90 days one of our CCM installation sites has
generated more than 15 unintended 911 calls. (TAC call initiated and
their studying it)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>In discussing this situation with the 911 call center their
previous historical experience in similar situations indicates that our cause
is probably a procedural/configuration problem rather than prank calls. For
example, we dial “9” for outside calls, and our geographic location
is adjacent to an area code that begins with 91X.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>However, the installation is in a middle school and the
principal believes these are prank calls.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>My question is, what tools are available to help us
determine exactly what’s going on here. The number the 911 call
center gets is always the same main pilot number at the front switchboard.
We have confirmed that on one occasion, this did happen at the front
switchboard but, there are at least 14 more instances when we know that
particular phone did NOT make a 911 call.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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<p class=MsoAutoSig><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'>Terry<br>
R. Terry McGhee<br>
Director of Technology, Halifax County Public Schools<br>
<st1:place w:st="on"><st1:City w:st="on">Halifax</st1:City> <st1:State w:st="on">VA</st1:State>
<st1:PostalCode w:st="on">24558</st1:PostalCode></st1:place><br>
<a href="mailto:tmcghee@halifax.k12.va.us">tmcghee@halifax.k12.va.us</a><br>
434-572-5119 Office<br>
434-222-8636 <st1:City w:st="on"><st1:place w:st="on">Mobile</st1:place></st1:City><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=1 color=black face=Verdana><span
style='font-size:8.5pt;font-family:Verdana;color:black'>"It is no use
saying, 'We are doing our best.' You have got to succeed in doing what is
necessary." -- Winston Churchill </span></font><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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