My understanding is that your server needs to be sized appropriately for the amount of recording you're going to be doing. Would be a good question for your cisco SE or the consultant that sized up your system. I think the limit is disk space and performance.
<br><br>As far as what we do, I record every call that comes in to our main university operator number, but do not store them long term - basically they are just in case a bomb threat or something is called in. This amounts to a few hundred calls a day, they are all very short, and only 3-4 agents total. We do this exactly how you are describing with workflows and it works great.
<br><br>For our help desk and other call centers that have a higher volume of calls and the need to store them for longer periods of time, we go with a separate call recording system independent of CRS.<br><br><div><span class="gmail_quote">
On 11/6/07, <b class="gmail_sendername">Cucumber Green</b> <<a href="mailto:greencucumber2007@yahoo.com">greencucumber2007@yahoo.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><div>I just setup a workflow to record ALL incoming calls into out contact center.</div>
<div>Its working in a non production enviroment.</div>
<div> </div>
<div>My question is, once the call load start growing, will the CRS server be able to keep on recording ALL the calls? </div>
<div>Does this recording have some kind of limit?</div>
<div> </div>
<div>What are you guys doing on your contact centers for call recording?</div>
<div> </div>
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