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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>In CallManager 4.1, I had a SQL/ASP guru write a web page that
showed 911 calls, also you could have a stored procedure send you emails ,etc.
None of this is Cisco supported, but solved our problems. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Billing products like InforTel can also alert on 911 calls based
on CDR logs file, and IPSession has a solution for alerting on 911 calls, as
well as CER.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Terry McGhee<br>
<b>Sent:</b> Monday, November 05, 2007 10:16 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Tracking Down 911 Calls<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Over
the past 90 days one of our CCM installation sites has generated more than 15
unintended 911 calls. (TAC call initiated and their studying it)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>In
discussing this situation with the 911 call center their previous historical
experience in similar situations indicates that our cause is probably a
procedural/configuration problem rather than prank calls. For example, we dial
“9” for outside calls, and our geographic location is adjacent to an area code
that begins with 91X.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>However,
the installation is in a middle school and the principal believes these are
prank calls.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>My
question is, what tools are available to help us determine exactly what’s going
on here. The number the 911 call center gets is always the same main
pilot number at the front switchboard. We have confirmed that on one
occasion, this did happen at the front switchboard but, there are at least 14
more instances when we know that particular phone did NOT make a 911 call.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
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<p class=MsoAutoSig><span style='color:navy'>Terry<br>
R. Terry McGhee<br>
Director of Technology, Halifax County Public Schools<br>
Halifax VA 24558<br>
<a href="mailto:tmcghee@halifax.k12.va.us">tmcghee@halifax.k12.va.us</a><br>
434-572-5119 Office<br>
434-222-8636 Mobile<o:p></o:p></span></p>
<p class=MsoAutoSig><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>"It is no use saying, 'We are doing our best.' You have got
to succeed in doing what is necessary." -- Winston Churchill </span><span
style='color:navy'><o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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