<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<STYLE>.hmmessage P {
PADDING-RIGHT: 0px; PADDING-LEFT: 0px; PADDING-BOTTOM: 0px; MARGIN: 0px; PADDING-TOP: 0px
}
BODY.hmmessage {
FONT-SIZE: 10pt; FONT-FAMILY: Tahoma
}
</STYLE>
<META content="MSHTML 6.00.6000.16525" name=GENERATOR></HEAD>
<BODY class=hmmessage>
<DIV dir=ltr align=left><SPAN class=294325414-08112007><FONT
face="Times New Roman" color=#0000ff size=3>James,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=294325414-08112007><FONT
face="Times New Roman" color=#0000ff size=3></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=294325414-08112007><FONT
face="Times New Roman" color=#0000ff size=3>You could use the CUAE to build an
application that would do this. CUAE can perform all of the redirection and act
as the IVR if you so choose.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=294325414-08112007><FONT
face="Times New Roman" color=#0000ff size=3></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=294325414-08112007><FONT
face="Times New Roman" color=#0000ff size=3><A
href="http://www.cisco.com/web/developer/cuae/index.html">http://www.cisco.com/web/developer/cuae/index.html</A></FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=294325414-08112007><FONT
face="Times New Roman" color=#0000ff size=3></FONT></SPAN> </DIV>
<DIV><FONT face="Times New Roman" color=#0000ff size=3><SPAN
class=294325414-08112007>Louis</SPAN></FONT></DIV>
<DIV><FONT face="Times New Roman" color=#0000ff size=3></FONT> </DIV>
<DIV><BR></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>James
Talbot<BR><B>Sent:</B> Thursday, November 08, 2007 8:50 AM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip]
IVR<BR></FONT><BR></DIV>
<DIV></DIV>I need to work out how i can send certain inbound call to an IVR
systems. The incoming calls from the PSTN arrive on a MGCP gateway.
Certain departments within the firm require the calls to be directed to an IVR
to informed the caller that they are recorded. Other departments do not
want this feature and would like the call to go straight through. Version
of CM is 5.1<BR><BR>Anyone know the best way this could be achieved.
<BR></BODY></HTML>