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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Dear All,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> Does anybody knows about the licensing of CCX 6.0
Email Interaction Management. Is that license is included or excluded in normal
concurrent agent inbound license or they require exclusive order to obtain this
functionality?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks in advance.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face="Bradley Hand ITC"><span
style='font-size:9.0pt;font-family:"Bradley Hand ITC";color:navy'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:9.0pt;font-family:"Palatino Linotype";color:#002060'>Mudassar
Khalid</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:9.0pt;font-family:"Palatino Linotype";color:#002060'>Network
Engineer</span></font><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:8.0pt;font-family:"Palatino Linotype";color:#002060'>(IPCC/
IPT)</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:8.0pt;font-family:"Palatino Linotype";color:#002060'>O&M
Lahore</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 color=black face="Palatino Linotype"><span
style='font-size:7.5pt;font-family:"Palatino Linotype";color:black'>Cell: </span></font><font
size=1 color="#002060" face=Verdana><span style='font-size:7.5pt;font-family:
Verdana;color:#002060;letter-spacing:-1.0pt'>+92 (0) 322-448-1004</span></font><span
class=grame><font size=1 color=black face="Palatino Linotype"><span
style='font-size:7.5pt;font-family:"Palatino Linotype";color:black;letter-spacing:
-1.0pt'> |</span></font></span><font size=1 color=black
face="Palatino Linotype"><span style='font-size:7.5pt;font-family:"Palatino Linotype";
color:black;letter-spacing:-1.0pt'> </span></font><font size=1
color=black face="Palatino Linotype"><span style='font-size:7.5pt;font-family:
"Palatino Linotype";color:black'>IPT Extension: </span></font><font
size=1 color="#002060" face="Palatino Linotype"><span style='font-size:7.5pt;
font-family:"Palatino Linotype";color:#002060'>46711</span></font><font size=1
color="#002060" face="Palatino Linotype"><span style='font-size:8.0pt;
font-family:"Palatino Linotype";color:#002060'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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