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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi All,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am currently deploying ARC and am having some issues
controlling the CTI Ports. As a result of these issues the ARC Connect Server will
not start.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have a TAPI user created in CallManager (4.2(3)sr2b) that
is associated with the various CTI Route Points, <st1:place w:st="on"><st1:PlaceName
w:st="on">CTI</st1:PlaceName> <st1:PlaceType w:st="on">Ports</st1:PlaceType></st1:place>
and Phones that ARC requires.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>As suggested by ARC I downloaded the TAPI Phone Dialer from
JulMar and have preformed testing with this tool and have removed ARC from the
equation.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The TAPI Phone Dialer is able to control the CTI Route
Points and Phones to make calls however it can’t seem to control the CTI
Ports.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>It fails with the following error -<b><span
style='font-weight:bold'> “lineOpen (0x8000004b) Resource Unavailable”</span></b><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have attached the trace file from the TSP (version 4.2(0.5)ES03)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The following has already been tried;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<ul style='margin-top:0pt' type=square>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Create new TAPI user<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Create new CTI Ports<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Restart CTI Service<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Reinstall TSP and associated wave
drivers<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Installed TSP and Phone Dialer
on different PC<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any suggestions will be greatly appreciated.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Kind Regards,<o:p></o:p></span></font></p>
<p class=section1><strong><b><font size=1 face=Arial><span style='font-size:
8.0pt;font-family:Arial'>Matt Baumgartner</span></font></b></strong><b><span
style='font-weight:bold'><br>
<strong><b><font face=Arial><span style='font-family:Arial'>Senior Technical
Consultant </span></font></b></strong><br>
</span></b>Communication Services <br>
CCIE #14535 Voice<br>
<br>
<b><span style='font-weight:bold'>Getronics Australia Pty Limited </span></b><br>
Getronics combines the service capabilities of the original Dutch company with
those of Wang Global, acquired in 1999, and of the Olivetti systems and
services division. We are ranked second worldwide in network and desktop
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2002-2003).<br>
<br>
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Email: <a href="mailto:matthew.baumgartner@getronics.com">matthew.baumgartner@getronics.com</a><br>
<br>
Communication Services | ICT Security | Network Integration Services | Network
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