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<p class=MsoNormal><span lang=EN-GB>Hi,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>We are currently expecting problems with
putting calls on hold and retrieve them later on. The problem is, that the call
cannot be retrieved, the un-hold button is greyed out. This is only temporary.
We are running IPCC version 7, this happens with CAD and CTI OS. This is
happening with both, so that I’m thinking it could be a CTI problem.
Sometimes it is even not possible to set the caller on hold.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>The phones are located in a branch office,
that is connected via ASA and PIX firewalls to the central data centre. The CM
Cluster version 4.0(latest release) is located with the IPCC 7 system in the
central data centre.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>As mentioned before this is not a permanent
error. Anyone seen this before?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>Many thanks and all the best.</span><span
lang=EN-GB style='font-size:7.5pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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