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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><a
href="http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj65704"
title="http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj65704">http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj65704</a></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>CSCsj65704 has been superseded by CSCsj62370 displayed below.</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>CSCsj62370 Bug Details</span></font></p>
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<p class=MsoNormal><b><font size=2 face="Times New Roman"><span
style='font-size:10.5pt;font-weight:bold'>After login with newly created EM
profile, phone does not reregister </span></font></b></p>
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<p class=MsoNormal><b><font size=2 face="Times New Roman"><span
style='font-size:10.5pt;font-weight:bold'>Symptom:</span></font></b><font
size=2><span style='font-size:10.5pt'><br>
After you successfully login on a phone with a newly created EM profile, <br>
the phone does not reregister<br>
<br>
<b><span style='font-weight:bold'>Conditions:</span></b><br>
This is seen with Callmanager 6.0(1)<br>
The Device Profile is not configured with a Directory Number.<br>
<br>
<b><span style='font-weight:bold'>Workaround:</span></b><br>
Restart CCM service from the serviceability page.</span></font></p>
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<td style='padding:3.75pt 3.75pt 3.75pt 3.75pt'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
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<p class=MsoNormal><b><font size=1 face="Times New Roman"><span
style='font-size:7.5pt;font-weight:bold'>Related Bugs </span></font></b></p>
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style='width:95.0%;margin-left:5.35pt'>
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<td style='padding:2.25pt 2.25pt 2.25pt 2.25pt'>
<p class=MsoNormal style='margin-bottom:5.35pt'><b><font size=3
face="Times New Roman"><span style='font-size:12.0pt;font-weight:bold'>TSP
timeout errors when registering with Ext Mobility </span></font></b></p>
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<p class=MsoNormal style='margin-bottom:5.35pt'><b><font size=3
face="Times New Roman"><span style='font-size:12.0pt;font-weight:bold'>Symptom:</span></font></b>
TSP timeout error when registering phone with Extension Mobility enabled. <b><span
style='font-weight:bold'>Conditions:</span></b> <b><span style='font-weight:
bold'>Workaround:</span></b> Restart CallManager. <b><span style='font-weight:
bold'>Further Problem Description:</span></b> </p>
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<p class=MsoNormal><strong><b><font size=2 face="Times New Roman"><span
style='font-size:10.5pt'>Status </span></font></b></strong><font size=2><span
style='font-size:10.5pt'><br>
Fixed (Verified) <br>
<strong><b><font face="Times New Roman">Severity </font></b></strong><br>
2 <br>
<strong><b><font face="Times New Roman">Product </font></b></strong><br>
Cisco Unified Communications Manager (CallManager) <br>
<strong><b><font face="Times New Roman">Technology </font></b></strong></span></font></p>
<p class=MsoNormal><strong><b><font size=2 face="Times New Roman"><span
style='font-size:10.5pt'>1st Found-In </span></font></b></strong><font size=2><span
style='font-size:10.5pt'><br>
6.0(1.1000.37)<br>
6.0(1.2000.3) <br>
<strong><b><font face="Times New Roman">Fixed-In </font></b></strong><br>
6.1(0.9901.348)<br>
6.0(1.2102.1) <br>
<strong><b><font face="Times New Roman">Component(s) </font></b></strong><br>
cp-database <br>
<strong><b><font face="Times New Roman">Regression </font></b></strong><br>
N</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt'>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Jason Wydra<br>
<b><span style='font-weight:bold'>Sent:</span></b> 14 November 2007 17:41<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] 6.0 bug or
not?</span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I have business edition 6.0(1). If I make a change to a device profile
used for Extenion Mobility it causes the phone to get stuck in registering mode
when I try to login to EM. The only way I was able to fix it was by restarting
the callmanager service. This happens every time a change is made to a device
profile. Any ideas? </span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Also, if one EM user forwards one of their lines to another EM user,
the user's pin becomes invalid the next time they try to login to EM
(authentication error). You have to go in and reset their pin before they can
log in again. </span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Thanks,</span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Jason</span></font></p>
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