<div>CUCMBE 6.0(1)</div>
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<div>I downloaded and installed the Cisco TSP plugin from CCM onto a client machine. I completed all of the directions in the readme file for setup. I configured the modem settings for CTI and the user. The user profile in CCM has CTI control checked and the phone is associated to the user. One thing I noticed in the readme file for CiscoTSP is that is mentions adding CTI ports and CTI route Points. I didn't add them because I did not understand why they would be needed. Plus, the readme mentions nothing about their purpose. I wouldn't imagine that they would be needed and I've never had to use them on previous version of CCM.
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<div>When I try to make a test call from Outlook or from Dialer.exe it fails. I'm never able to control the IP phone from the desktop and I also do not see the ciscotsp as an outgoing line option in either Outlook or
Dialer.exe</div>
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<div>Any advice on getting the dial from Outlook feature working or maybe a pointer to another option for making this work? I saw something about a Netsoft freeware program on the Net. Has anyone used this?</div>
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<div>Thanks,</div>
<div>Jason</div>