OK, what are some of the key benefits or pitches for upgrading to CallManager 6 from 4.1(3) ?<br> <br>New year new budgets coming up.... I myself am not convinced entirely yet of what benefits CallManager 6 offers to the end users and thus not sure myself if its really worth it.
<br> <br>Alot of the features I see in the 6.x line of things comes from other services such as Presence server and Contact Center Express.<br> <br>We will not be upgrading phone hardware, we use MS Communicator throughout so I don't see us moving from that to the Cisco client.
<br> <br>I just don't know, I want to be running the latest from a support and security stand point and if there really were some great new features and functions that would change things for end users then great I would be all over it.
<br> <br>I am sure I am not the only one but when I think about moving to say 6.x I think back to when we first moved to Callmanager and VoIP and all the promises of this and that and how cool the phones were and the xml services and blah blah. Ultimately 5+ years later the phones are just phones still, and to the end users they don't really see much in the way of added benefits I suspect.
<br> <br>Kinda hard to sell using the phone as anything but a phone to people who sit at a computer most of the day, so obviously people will gravitate to using the PC over a phone for the "extras".<br> <br>Love to hear others thoughts about all of this and what your plans on for upgrading in the future?