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IPC is only going to do SCCP keepalive every 30 seconds, so there are
period where it is possible to lose IP connectivity and IPC will still
appear registered. However user will lose rtp/udp/audio/conversation
within that 30 second window.<br>
<br>
Nothing here to suggest anything other than poor connectivity.<br>
<br>
/Wes<br>
<br>
<br>
<br>
Micah Bennett wrote:
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<title>IP Communicator - Losing Audio Connection</title>
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<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font
face="Arial" size="2">Hello All</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">CCM
4.2(3) </font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font
face="Arial" size="2">IP Communicator (SoftPhone) Ver 2.1.1.0</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Remote
users have IP Communicator loaded on</font></span><span lang="en-us"></span><span
lang="en-us"> <font face="Arial" size="2">their</font></span><span
lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">
laptops. They connect to our network over VPN. Then</font></span><span
lang="en-us"></span><span lang="en-us"> <font face="Arial" size="2">launch
the IP Comm. to connect to our CCM cluster. </font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Users are
complaining that intermittently they will lose the audio connection.
IP Comm phone still shows</font></span><span lang="en-us"></span><span
lang="en-us"> <font face="Arial" size="2">connected</font></span><span
lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">.</font></span><span
lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">
IP Comm user can hear caller on the far end, but far end can not hear
IP Comm user.</font></span><span lang="en-us"></span><span lang="en-us"><font
face="Arial" size="2"> Sometimes the IP Comm shows that it has lost
connection with the CCM cluster, but as so</font></span><span
lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">on
as you end that call, it immediately reestablishes the connection and
you can place another call.</font></span><span lang="en-us"></span><span
lang="en-us"> </span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">I know
there is a lot that could effect the connection going over the internet
via our VPN tunnel. Are there any known issues or things we can look
at to try and make this better. </font></span><span lang="en-us"></span><span
lang="en-us"> <font face="Arial" size="2">I am about to install the
IP Comm for one of network guys to test with. </font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Thanks in
advance.</font></span><span lang="en-us"></span><span lang="en-us"> </span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><b><span
lang="en-us"></span></b><a moz-do-not-send="true" name=""><b><span
lang="en-us"><font color="#000080" face="Arial" size="2">Micah Bennett</font></span></b></a><span
lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><span
lang="en-us"><font color="#000080" face="Arial" size="2">Telecommunications
Admin</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><b><span
lang="en-us"><font color="#800000" face="Arial" size="2">Automated
License Systems</font></span></b><span lang="en-us"></span><span
lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><b><span
lang="en-us"><font color="#800000" face="Arial" size="2">3055 Lebanon
Rd, Ste 2301</font></span></b><span lang="en-us"></span><span
lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><b><span
lang="en-us"><font color="#800000" face="Arial" size="2">Nashville,
TN 37214</font></span></b><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span></p>
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