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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>We
normally point this to the operator/receptionist as if they entered the wrong
extension one, chances are they’ll do it twice.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Tuesday, December 18, 2007 12:59 PM<br>
<b>To:</b> James Williams; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Unity recall after bad extension?<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>We
used the <a
href="http://www.ciscounitytools.com/HelpFiles/UnityAdvancedSettingsTool.htm">advanced
settings tool </a>to "expose the error greeting for subscribers on the
SA". By doing this, you will see the "error" greeting in the
drop down menu under standard, alternate, closed, etc.</span><o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>The
error greeting is what allows you to capture incorrect input and cycle itself
back onto itself. </span><o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>In
the after greeting action, simply point it to itself and the user will hear the
departmental greeting over again.</span><o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>-----
Original Message ----- </span><o:p></o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>From:
"James Williams" <</span><a
href="mailto:JWilliams@ci.carson-city.nv.us"><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>JWilliams@ci.carson-city.nv.us</span></a><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>></span><o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>To:
<</span><a href="mailto:cisco-voip@puck.nether.net"><span style='font-size:
10.0pt;font-family:"Arial","sans-serif"'>cisco-voip@puck.nether.net</span></a><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>></span><o:p></o:p></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Sent:
Tuesday, December 18, 2007 1:01 PM</span><o:p></o:p></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Subject:
[cisco-voip] Unity recall after bad extension?</span><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>>
Out of the box, if you dial an extension that doesn't exist from a Unity<br>
> call handler, it'll say the extension doesn't exist and will go to the<br>
> default Unity greeting ("Hello, Cisco Unity messaging system. From a<br>
> touch-tone telephone..."). I need to change this on a per-DNIS basis
so<br>
> people calling one department go back to the call handler for that<br>
> department; how would you suggest making this happen?<br>
> <br>
> Thanks in advance,<br>
> <br>
> -James<br>
> <br>
> _______________________________________________<br>
> cisco-voip mailing list<br>
> </span><a href="mailto:cisco-voip@puck.nether.net"><span style='font-size:
10.0pt;font-family:"Arial","sans-serif"'>cisco-voip@puck.nether.net</span></a><br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>> </span><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip"><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>https://puck.nether.net/mailman/listinfo/cisco-voip</span></a><br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>></span><o:p></o:p></p>
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