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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello guys,<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hope you
all doing fine.<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Out of our ten thousand calls a day, four thousand calls are
abandoned in real-time reporting. Do anybody had issues like this? MIVR log
file showing the following lines in bulk:<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>17355: Dec 20 22:23:02.313 PKT
%MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting contact:
Application=Wt_IPCX_Main,Task id=33,000,025,142,Contact id=24,410,Contact
implementation id=98573/2,Contact Class=com.cisco.call.CallContact,Contact
Type=Cisco JTAPI Call,Exception=com.cisco.wfapi.WFExecutionException: Failed to
load CSQ because CSQ: wateen29 is invalid<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Wateen29 is an Agent and I checked its validity.<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Might be ICD module of CRS 3.5(2) SR1 which I installed is
not so mature to handle this quatity of calls. I mean, I have enabled automatic
work chek box to my resources in ICD subsystem.<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any clue about the issue!<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks you all for the efforts which make this forum the
best forum in Cisco Voip.<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=1 color=navy face="Bradley Hand ITC"><span
style='font-size:9.0pt;font-family:"Bradley Hand ITC";color:navy'>Regards,<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:9.0pt;font-family:"Palatino Linotype";color:#002060'>Mudassar
Khalid</span></font><o:p></o:p></p>

<p class=MsoNormal><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:9.0pt;font-family:"Palatino Linotype";color:#002060'>Network
Engineer</span></font><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:8.0pt;font-family:"Palatino Linotype";color:#002060'>(IPCC/
IPT)</span></font><o:p></o:p></p>

<p class=MsoNormal><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:8.0pt;font-family:"Palatino Linotype";color:#002060'>O&amp;M
Lahore</span></font><o:p></o:p></p>

<p class=MsoNormal><font size=1 color=black face="Palatino Linotype"><span
style='font-size:7.5pt;font-family:"Palatino Linotype";color:black'>Cell: </span></font><font
size=1 color="#002060" face=Verdana><span style='font-size:7.5pt;font-family:
Verdana;color:#002060;letter-spacing:-1.0pt'>+92 (0) 322-448-1004</span></font><span
class=grame><font size=1 color=black face="Palatino Linotype"><span
style='font-size:7.5pt;font-family:"Palatino Linotype";color:black;letter-spacing:
-1.0pt'>&nbsp; |</span></font></span><font size=1 color=black
face="Palatino Linotype"><span style='font-size:7.5pt;font-family:"Palatino Linotype";
color:black;letter-spacing:-1.0pt'>&nbsp; </span></font><font size=1
color=black face="Palatino Linotype"><span style='font-size:7.5pt;font-family:
"Palatino Linotype";color:black'>IPT&nbsp;Extension: </span></font><font
size=1 color="#002060" face="Palatino Linotype"><span style='font-size:7.5pt;
font-family:"Palatino Linotype";color:#002060'>46711</span></font><font size=1
color="#002060" face="Palatino Linotype"><span style='font-size:8.0pt;
font-family:"Palatino Linotype";color:#002060'><o:p></o:p></span></font></p>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

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