<div>just a wild guess, but could it be the Script that is causing the abandoned calls?</div>
<div> </div>
<div>Scott<br><br></div>
<div class="gmail_quote">On Dec 20, 2007 9:27 AM, Mudassar.Khalid/NE/Lahore <<a href="mailto:Mudassar.khalid@waridtel.com">Mudassar.khalid@waridtel.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div lang="EN-US" vlink="purple" link="blue">
<div>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hello guys,</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> Hope you all doing fine.</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Out of our ten thousand calls a day, four thousand calls are abandoned in real-time reporting. Do anybody had issues like this? MIVR log file showing the following lines in bulk:
</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">17355: Dec 20 22:23:02.313 PKT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting contact: Application=Wt_IPCX_Main,Task id=33,000,025,142,Contact id=24,410,Contact implementation id=98573/2,Contact Class=
com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Exception=com.cisco.wfapi.WFExecutionException: Failed to load CSQ because CSQ: wateen29 is invalid</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Wateen29 is an Agent and I checked its validity.</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Might be ICD module of CRS 3.5(2) SR1 which I installed is not so mature to handle this quatity of calls. I mean, I have enabled automatic work chek box to my resources in ICD subsystem.
</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Any clue about the issue!</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks you all for the efforts which make this forum the best forum in Cisco Voip.</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Bradley Hand ITC" color="navy" size="1"><span style="FONT-SIZE: 9pt; COLOR: navy">Regards,</span></font></p>
<p><font face="Palatino Linotype" color="#002060" size="1"><span style="FONT-SIZE: 9pt; COLOR: #002060">Mudassar Khalid</span></font></p>
<p><font face="Palatino Linotype" color="#002060" size="1"><span style="FONT-SIZE: 9pt; COLOR: #002060">Network Engineer</span></font><font face="Palatino Linotype" color="#002060" size="1"><span style="FONT-SIZE: 8pt; COLOR: #002060">
(IPCC/ IPT)</span></font></p>
<p><font face="Palatino Linotype" color="#002060" size="1"><span style="FONT-SIZE: 8pt; COLOR: #002060">O&M Lahore</span></font></p>
<p><font face="Palatino Linotype" color="black" size="1"><span style="FONT-SIZE: 7.5pt; COLOR: black">Cell: </span></font><font face="Verdana" color="#002060" size="1"><span style="FONT-SIZE: 7.5pt; COLOR: #002060; FONT-FAMILY: Verdana; LETTER-SPACING: -1pt">
+92 (0) 322-448-1004</span></font><span><font face="Palatino Linotype" color="black" size="1"><span style="FONT-SIZE: 7.5pt; COLOR: black; LETTER-SPACING: -1pt"> |</span></font></span><font face="Palatino Linotype" color="black" size="1">
<span style="FONT-SIZE: 7.5pt; COLOR: black; LETTER-SPACING: -1pt"> </span></font><font face="Palatino Linotype" color="black" size="1"><span style="FONT-SIZE: 7.5pt; COLOR: black">IPT Extension: </span></font><font face="Palatino Linotype" color="#002060" size="1">
<span style="FONT-SIZE: 7.5pt; COLOR: #002060">46711</span></font><font face="Palatino Linotype" color="#002060" size="1"><span style="FONT-SIZE: 8pt; COLOR: #002060"></span></font></p>
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