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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The problem has been resolved. The reason
was not to set the contact handled exclusively in the script. The CC is a new
launch for a new company and those users who do not like to wait a minimum time
in queue, they just disconnect their call and call again after some time. In
this way they were all considered as abandoned calls. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=1 color=navy face="Bradley Hand ITC"><span
style='font-size:9.0pt;font-family:"Bradley Hand ITC";color:navy'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:9.0pt;font-family:"Palatino Linotype";color:#002060'>Mudassar
Khalid</span></font><font color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:9.0pt;font-family:"Palatino Linotype";color:#002060'>Network
Engineer</span></font><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:8.0pt;font-family:"Palatino Linotype";color:#002060'>(IPCC/
IPT)</span></font><font color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:8.0pt;font-family:"Palatino Linotype";color:#002060'>O&M
Lahore</span></font><font color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="Palatino Linotype"><span
style='font-size:7.5pt;font-family:"Palatino Linotype";color:black'>Cell: </span></font><font
size=1 color="#002060" face=Verdana><span style='font-size:7.5pt;font-family:
Verdana;color:#002060;letter-spacing:-1.0pt'>+92 (0) 322-448-1004</span></font><span
class=grame><font size=1 color=black face="Palatino Linotype"><span
style='font-size:7.5pt;font-family:"Palatino Linotype";color:black;letter-spacing:
-1.0pt'> |</span></font></span><font size=1 color=black
face="Palatino Linotype"><span style='font-size:7.5pt;font-family:"Palatino Linotype";
color:black;letter-spacing:-1.0pt'> </span></font><font size=1
color=black face="Palatino Linotype"><span style='font-size:7.5pt;font-family:
"Palatino Linotype";color:black'>IPT Extension: </span></font><font
size=1 color="#002060" face="Palatino Linotype"><span style='font-size:7.5pt;
font-family:"Palatino Linotype";color:#002060'>46711</span></font><font size=1
color="#002060" face="Palatino Linotype"><span style='font-size:8.0pt;
font-family:"Palatino Linotype";color:#002060'><o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Scott Voll
[mailto:svoll.voip@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, December 20, 2007
11:58 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Mudassar.Khalid/NE/Lahore</st1:PersonName><br>
<b><span style='font-weight:bold'>Cc:</span></b> <st1:PersonName w:st="on">cisco-voip@puck.nether.net</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Abandon
calls in IPCCX 3.5 (2)</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>just a wild guess, but could it be the Script that is causing the
abandoned calls?<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Scott<o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Dec 20, 2007 9:27 AM, <st1:PersonName w:st="on">Mudassar.Khalid/NE/Lahore</st1:PersonName>
<<a href="mailto:Mudassar.khalid@waridtel.com">Mudassar.khalid@waridtel.com</a>>
wrote:<o:p></o:p></span></font></p>
<div vlink=purple link=blue>
<div>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Hello
guys,</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>
Hope you all doing fine.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Out
of our ten thousand calls a day, four thousand calls are abandoned in real-time
reporting. Do anybody had issues like this? MIVR log file showing the following
lines in bulk: </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>17355:
Dec 20 22:23:02.313 PKT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting contact:
Application=Wt_IPCX_Main,Task id=33,000,025,142,Contact id=24,410,Contact
implementation id=98573/2,Contact Class= com.cisco.call.CallContact,Contact
Type=Cisco JTAPI Call,Exception=com.cisco.wfapi.WFExecutionException: Failed to
load CSQ because CSQ: wateen29 is invalid</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Wateen29
is an Agent and I checked its validity.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Might
be ICD module of CRS 3.5(2) SR1 which I installed is not so mature to handle
this quatity of calls. I mean, I have enabled automatic work chek box to my
resources in ICD subsystem. </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Any
clue about the issue!</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Thanks
you all for the efforts which make this forum the best forum in Cisco Voip.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=1 color=navy face="Bradley Hand ITC"><span style='font-size:9.0pt;
font-family:"Bradley Hand ITC";color:navy'>Regards,</span></font><o:p></o:p></p>
<p><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:9.0pt;font-family:"Palatino Linotype";color:#002060'>Mudassar
Khalid</span></font><o:p></o:p></p>
<p><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:9.0pt;font-family:"Palatino Linotype";color:#002060'>Network
Engineer</span></font><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:8.0pt;font-family:"Palatino Linotype";color:#002060'> (IPCC/
IPT)</span></font><o:p></o:p></p>
<p><font size=1 color="#002060" face="Palatino Linotype"><span
style='font-size:8.0pt;font-family:"Palatino Linotype";color:#002060'>O&M
Lahore</span></font><o:p></o:p></p>
<p><font size=1 color=black face="Palatino Linotype"><span style='font-size:
7.5pt;font-family:"Palatino Linotype";color:black'>Cell: </span></font><font
size=1 color="#002060" face=Verdana><span style='font-size:7.5pt;font-family:
Verdana;color:#002060;letter-spacing:-1.0pt'>+92 (0) 322-448-1004</span></font><font
size=1 color=black face="Palatino Linotype"><span style='font-size:7.5pt;
font-family:"Palatino Linotype";color:black;letter-spacing:-1.0pt'> |</span></font><font
size=1 color=black face="Palatino Linotype"><span style='font-size:7.5pt;
font-family:"Palatino Linotype";color:black'> <span style='letter-spacing:-1.0pt'>
</span>IPT Extension: </span></font><font size=1 color="#002060"
face="Palatino Linotype"><span style='font-size:7.5pt;font-family:"Palatino Linotype";
color:#002060'>46711</span></font><o:p></o:p></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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