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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>You shud visit the following link if you
have partner access.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><a
href="http://cisco.com/en/US/partner/products/sw/custcosw/ps1846/prod_presentation_list.html">http://cisco.com/en/US/partner/products/sw/custcosw/ps1846/prod_presentation_list.html</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I hope this will answer majority of your queries.<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><font
size=2 color=navy face="Comic Sans MS"><span style='font-size:10.0pt;
font-family:"Comic Sans MS";color:navy;font-weight:bold'>Kind Regards,<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=3 color=navy face="Comic Sans MS"><span
style='font-size:12.0pt;font-family:"Comic Sans MS";color:navy'>Mudassar Khalid<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Comic Sans MS"><span
style='font-size:12.0pt;font-family:"Comic Sans MS";color:navy'>Network
Engineer (IPCC/ IPT)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Comic Sans MS"><span
style='font-size:12.0pt;font-family:"Comic Sans MS";color:navy'>O & M Team
- <u1:City u2:st="on"><u1:place u2:st="on"><st1:City w:st="on"><st1:place
w:st="on">Lahore</u1:place></u1:City></st1:place></st1:City><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Comic Sans MS"><span
style='font-size:12.0pt;font-family:"Comic Sans MS";color:navy'>Cell: +92 (0)
322-448-1004 | IPT Extension: 46711</span></font><font
face="Comic Sans MS"><span style='font-family:"Comic Sans MS"'><o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Scott Voll<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, December 31, 2007
8:52 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Daniel Argueta<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] IPCCX</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I used the two PDFs on CCO:<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Developer Guide &<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>application Admin Guide<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Back when It was still called CRA/CRS<o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Took about 2 weeks to get my first call center up and running.
I've continued to learn and add to the scripts since then but I would start
there.<o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Scott<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Dec 29, 2007 10:18 PM, Daniel Argueta <<a
href="mailto:daniel.argueta@comcast.net">daniel.argueta@comcast.net</a>>
wrote:<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Do any of you know of books to learn IPCC or have resources
that you can point me to so that i can get more information on configuring
this? Please let me know.....</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks,</span></font><o:p></o:p></p>
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<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><br>
Daniel</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
_______________________________________________<br>
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<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></font></p>
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