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<DIV><FONT face=Arial>Have they tried using the blue rocker bar in the middle of
the phone to re-select the call? Also, you can try disabling (if not already
disabled):</FONT></DIV>
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<TABLE cellSpacing=1 cellPadding=9 border=0>
<TBODY>
<TR>
<TD vAlign=top><A name=autoSelectLineEnable><B><FONT size=2>Auto Line
Select :</FONT></B></A></TD>
<TD><FONT size=2>When enabled, indicates that the phone will shift the
call focus to incoming calls on all lines. When disabled, the phone will
only shift the focus to incoming calls on the currently used line.
<BR>This is a required field.<BR>Default:
Disabled.</FONT><BR></TD></TR></TBODY></TABLE></DIV>
<DIV>and then configuring their line to rna/rb to another line on their phone.
The focus would remain on the line they are on. Or at least should.</DIV>
<DIV> </DIV>
<DIV>But I can see where someone wouldn't like it.</DIV>
<DIV> </DIV>
<DIV>You can also enable the simplified transfer which does not require pressing
the transfer softkey twice. This, however, unfortunately, does not work with
headsets.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>“Life expectancy would grow by leaps and bounds if green vegetables smelled
as good as bacon.”<BR>Doug Larson</DIV>
<DIV> </DIV>
<DIV> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=SCASPER@mtb.com href="mailto:SCASPER@mtb.com">STEVEN CASPER</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, January 09, 2008 7:37
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [cisco-voip] Softkey woes -
client wants their PBX back!</DIV>
<DIV><BR></DIV>
<DIV>From an engineer at a remote install -</DIV>
<DIV> </DIV>
<DIV> We are having an issue at a new implementation with
receptionist phones. The Call Manager is unable to present the
transfer softkeys in sync with multiple calls coming in at about the same
time. The softkeys change state to answer even if you are in the process of
transferring calls.</DIV>
<DIV> </DIV>
<DIV> When this happens there is of course no transfer key to
complete the transfer. Getting back to the original call has been problematic.
Calls and softkeys work great if presented as individual calls. Step up the
call volume with multiple calls and the calls easily get lost as far as which
call is responsible for the answer key that is no longer changing back to
other soft functions. This is driving the users crazy. Hoped they would get
used to it but after several weeks they are ready to get rid of the system and
go back to Nortel 2616 sets.</DIV>
<DIV> </DIV>
<DIV> When calls hit any appearing line, even though they are on the
add-on mod that is programmed to flash only causes the softkeys to change
to answer during trying to initiate the transfer function. The softkeys
basically try to play catch up if you can. The phones just don't seem able to
keep up with an active answering position role. </DIV>
<DIV> </DIV>
<DIV>Any suggestions? I am seriously thinking of trying to deploy 7931's
behind a CME solution. The 7931's are supposed to have a fixed transfer hard
key.</DIV>
<DIV> </DIV>
<DIV>Thanks!</DIV>
<DIV> </DIV>
<DIV>. <BR></DIV>
<DIV> </DIV>
<DIV> </DIV>Steve Casper<BR>Voice Technologies<BR>M&T Bank<BR>(410)
347-6026
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