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Well since you (as the customer using said contract) would basically be employing the DE(s) needed to maintain that software I can't fathom the costs associated with such a contract. Not to mention the training costs to bring new TAC CSEs up to speed on whatever old version of CM you are running. I'd be willing to bet the number of people working in the US TAC that have actually seen a CM 3.1 web interface could be counted without using your toes. This is a pretty brutal job at times and we have a lot of turnover. <div><br></div><div>To be honest though I don't know of any reason why you shouldn't expect 15 year old code to work. The mere fact that it runs on a software platform means that security updates are out of the question after a certain point. Luckily you can mitigate that part with firewalls, etc. The really hard part would be maintaining hardware support from whatever PC vendor your CM is running on. </div><div><br class="webkit-block-placeholder"></div><div>-Ryan</div><div><div><br><div><div>On Jan 10, 2008, at 10:07 AM, Lelio Fulgenzi wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div><font face="Arial" size="2">I think there should be a new support level introduced. Something that allows a customer to run a version for a longer period of time, knowing the limitations with that.</font></div><div><font face="Arial" size="2"></font> </div><div><font face="Arial" size="2">I think security updates and bugs that cause the system to crash or whatever should be included, and of course support from the TAC.</font></div><div><font face="Arial" size="2"></font> </div><div><font face="Arial" size="2">I don't think anyone would expect feature updates etc for 15 year old code, but it should still continue to work.</font></div><div> </div><blockquote style="padding-right: 0px; padding-left: 5px; margin-left: 5px; border-left-color: rgb(0, 0, 0); border-left-width: 2px; border-left-style: solid; margin-right: 0px; "><div style="font: normal normal normal 10pt/normal arial; ">----- Original Message -----</div><div style="background-image: initial; background-repeat: initial; background-attachment: initial; -webkit-background-clip: initial; -webkit-background-origin: initial; background-color: rgb(228, 228, 228); font: normal normal normal 10pt/normal arial; background-position: initial initial; "><b>From:</b><span class="Apple-converted-space"> </span><a title="cmstaffin@gmail.com" href="mailto:cmstaffin@gmail.com">Craig Staffin</a></div><div style="font: normal normal normal 10pt/normal arial; "><b>To:</b><span class="Apple-converted-space"> </span><a title="rratliff@cisco.com" href="mailto:rratliff@cisco.com">Ryan Ratliff</a></div><div style="font: normal normal normal 10pt/normal arial; "><b>Cc:</b><span class="Apple-converted-space"> </span><a title="lelio@uoguelph.ca" href="mailto:lelio@uoguelph.ca">Lelio Fulgenzi</a><span class="Apple-converted-space"> </span>;<span class="Apple-converted-space"> </span><a title="cisco-voip@puck.nether.net" href="mailto:cisco-voip@puck.nether.net">Cisco VoIPoE List</a></div><div style="font: normal normal normal 10pt/normal arial; "><b>Sent:</b><span class="Apple-converted-space"> </span>Thursday, January 10, 2008 10:04 AM</div><div style="font: normal normal normal 10pt/normal arial; "><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Fw: End-of-Sale Announcement for Cisco Unified Communications Manager Version 5.0</div><div><br></div>Ryan,<br><br>Although I do agree with the support side it is really hard to tell a customer who has been on an Avaya PBX for 15 to 20 years that they need to upgrade in 4-5 because it is no longer supported. Normally that does not turn into a very fun meeting.<span class="Apple-converted-space"> </span><br><br>Just my .02<br>Craig<br><br><div class="gmail_quote">On Jan 10, 2008 8:32 AM, Ryan Ratliff <<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>> wrote:<br><blockquote class="gmail_quote" style="padding-left: 1ex; margin-top: 0pt; margin-right: 0pt; margin-bottom: 0pt; margin-left: 0.8ex; border-left-color: rgb(204, 204, 204); border-left-width: 1px; border-left-style: solid; "><div>If you look at the release schedule we've got for CUCM 4-5 years is forever. Not that I think you'll see an EOL announcement for 5.1 any time soon but we have to get these out now so that we can stop supporting them down the road. It's just part of the product's life cycle and I for one am ecstatic that they (the business unit that owns CUCM) are doing it right now. For a long time we were supporting everything 3.0 and later which was a nightmare.<div><br><div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Helvetica" size="3" style="font: normal normal normal 12px/normal Helvetica; ">-Ryan</font></div></div><br><div><div>On Jan 10, 2008, at 9:18 AM, Lelio Fulgenzi wrote:</div><br><span style="word-spacing: 0px; font: normal normal normal 12px/normal Helvetica; text-transform: none; color: rgb(0, 0, 0); text-indent: 0px; white-space: normal; letter-spacing: normal; border-collapse: separate; "><div><font face="Arial" size="2">Will the .1 versions have a bit more life out of them? Granted 5 was the first foree into the linux world, but with 6 and 7 they should be stable enough to be maintained for a relatively long period no?</font></div><blockquote dir="ltr" style="padding-right: 0px; padding-left: 5px; margin-left: 5px; border-left-color: rgb(0, 0, 0); border-left-width: 2px; border-left-style: solid; margin-right: 0px; "><div>----- Original Message -----</div><div style="background-color: rgb(228, 228, 228); "><b>From:</b><span> </span><a title="rratliff@cisco.com" href="mailto:rratliff@cisco.com" target="_blank">Ryan Ratliff</a></div><div><b>To:</b><span> </span><a title="cmstaffin@gmail.com" href="mailto:cmstaffin@gmail.com" target="_blank"><span class="Apple-converted-space"> </span>Craig Staffin</a></div><div><b>Cc:</b><span> </span><a title="lelio@uoguelph.ca" href="mailto:lelio@uoguelph.ca" target="_blank">Lelio Fulgenzi</a><span> </span>;<span> </span><a title="cisco-voip@puck.nether.net" href="mailto:cisco-voip@puck.nether.net" target="_blank"><span class="Apple-converted-space"> </span>Cisco VoIPoE List</a></div><div><b>Sent:</b><span> </span>Thursday, January 10, 2008 9:10 AM</div><div><b>Subject:</b><span> </span>Re: [cisco-voip] Fw: End-of-Sale Announcement for Cisco Unified Communications Manager Version 5.0</div><div><br></div>I can't imagine anyone still running 5.0 in production today, much less 4 years from now.<div><br><div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Helvetica" size="3">-Ryan</font></div></div><br><div><div>On Jan 9, 2008, at 9:42 PM, Craig Staffin wrote:</div><br>Yeah definatly a little surprised<br><br>Although 5 was not the most stable version so my guess is that they are pushing people to upgrade to 5.1 or 6 so that they are on a more stable platform<span class="Apple-converted-space"> </span><br><br>Craig<br><br><div class="gmail_quote">On Jan 9, 2008 6:56 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:<br><blockquote class="gmail_quote" style="padding-left: 1ex; margin-top: 0pt; margin-right: 0pt; margin-bottom: 0pt; margin-left: 0.8ex; border-left-color: rgb(204, 204, 204); border-left-width: 1px; border-left-style: solid; ">Is anyone else surprised by this EOL announcement? It sounded like they<br>EOL'ed 4.1 b/c of Windows 2000, so I was under the impression that with the<br>linux platform they wouldn't have to EOL these things so quickly.<span class="Apple-converted-space"> </span><span> </span><br><br>Granted, everyone is "saying" that upgrades are going to be easier, but<br>there are still some wrinkles to iron out from the sounds of it. And really,<br>only three and a half years away from the EOL announcement the product<span class="Apple-converted-space"> </span><span> </span><br>becomes end of support? According to the doc, v5 was released in March 17,<br>2006 - but really - who's gonna install it within a year on a production<br>network? so really, you only get 4 years out of it and you are forced to<span class="Apple-converted-space"> </span><span> </span><br>upgrade.<br><br>I'm not sure I'm buying into this practice.<br><br>I think you should be able to run a telephone system for longer than 3 -4<br>years without being forced to upgrade.<br><br>my two cents.<span class="Apple-converted-space"> </span><br><br>--------------------------------------------------------------------------------<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<span class="Apple-converted-space"> </span><span> </span><br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Life expectancy would grow by leaps and bounds if green vegetables smelled<br>as good as bacon."<br>Doug Larson<br><br><br>----- Original Message -----<span> </span><br>From: "Cisco Product Alert Tool" <<a href="mailto:cco-pat-bouncehandler@external.cisco.com" target="_blank">cco-pat-bouncehandler@external.cisco.com</a>><br>To: <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca<span> </span></a>><br>Sent: Wednesday, January 09, 2008 6:44 PM<br>Subject: End-of-Sale Announcement for Cisco Unified Communications Manager<span class="Apple-converted-space"> </span><br>Version 5.0<br><br><br>> Message Type : End-of-sales/ End-of-life announcement<br>><span> </span><br>> Cisco announces the end-of-sale date for Cisco Unified Communications<br>> Manager Version 5.0.<br>> The last day to order the affected product(s) is June 30, 2008. Customers<span class="Apple-converted-space"> </span><br>> with active service<br>> contracts will continue to receive support from the Cisco Technical<br>> Assistance Center (TAC) as<br>> shown in Table 1 of the EoL bulletin.<br>><br>><br>><br>><br>><br>> For more details, refer to:<span> </span><br>><span> </span><a href="http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_eol_notice0900aecd807329a8.html" target="_blank">http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_eol_notice0900aecd807329a8.html<span class="Apple-converted-space"> </span></a><br>><br>> This email has been sent to<span> </span><a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>.<br>> You are receiving this notice because you subscribed to the Cisco Product<br>> Alert Tool (PAT) and created the following profile(s):<span> </span><br>> ac-one<br>><br>> Subscribe/unsubscribe instructions :<br>> If you choose not to receive these notices, or if you would like to make<span class="Apple-converted-space"> </span><br>> changes to your notification profile, please go to:<br>><span> </span><a href="http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en" target="_blank">http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en<span class="Apple-converted-space"> </span></a><br>><br>><br><br><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net<span> </span></a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></blockquote></div><br><br clear="all"><br>--<span> </span><br>Craig Staffin<br><a href="mailto:Craig@staffin.org" target="_blank">Craig@staffin.org</a><br>(H) 262-437-7313<span class="Apple-converted-space"> </span><br>(C) 262-613-6003<div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">cisco-voip mailing list</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></div></div><br></div></blockquote></span><br></div><br></div></div></blockquote></div><br><br clear="all"><br>--<span class="Apple-converted-space"> </span><br>Craig Staffin<br><a href="mailto:Craig@staffin.org">Craig@staffin.org</a><br>(H) 262-437-7313<br>(C) 262-613-6003</blockquote></span></div><br></div></div></body></html>