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Lelio et all,<br>
<br>
Please let your Cisco account managers know your feelings on this
matter and clearly identify your need for 'long term support' INCLUDING
BUG FIXES. Please make this clear to the Cisco Product Managers the
next time you interact with them. The meetings with Product Managers
at CIPTUG were very calm/quiet.<br>
<br>
Currently CM5.1(4) has been canceled so there will likely not be any
additional CM 5.1 releases. CM5.1(3) engineering specials are still
being produced for now. In fact there is currently no process to
notify customers when ES are no longer being produced. You will simply
call into TAC one day for a fix and get either 'no' or 'upgrade to the
next major version'. Because the PM's have not heard demand for this
from you, our customers, they do not believe it to be a problem.<br>
<br>
/Wes<br>
<br>
Lelio Fulgenzi wrote:
<blockquote cite="mid:006201c8539a$82607e50$56196883@cfs.uoguelph.ca"
type="cite">
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<div><font face="Arial" size="2">I think there should be a new
support level introduced. Something that allows a customer to run a
version for a longer period of time, knowing the limitations with that.
</font></div>
<div> </div>
<div><font face="Arial" size="2">I think security updates and bugs
that cause the system to crash or whatever should be included, and of
course support from the TAC.</font></div>
<div> </div>
<div><font face="Arial" size="2">I don't think anyone would expect
feature updates etc for 15 year old code, but it should still continue
to work.</font></div>
<div> </div>
<blockquote
style="border-left: 2px solid rgb(0, 0, 0); padding-right: 0px; padding-left: 5px; margin-left: 5px; margin-right: 0px;">
<div
style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">-----
Original Message ----- </div>
<div
style="background: rgb(228, 228, 228) none repeat scroll 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>From:</b>
<a moz-do-not-send="true" title="cmstaffin@gmail.com"
href="mailto:cmstaffin@gmail.com">Craig Staffin</a> </div>
<div
style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>To:</b>
<a moz-do-not-send="true" title="rratliff@cisco.com"
href="mailto:rratliff@cisco.com">Ryan Ratliff</a> </div>
<div
style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>Cc:</b>
<a moz-do-not-send="true" title="lelio@uoguelph.ca"
href="mailto:lelio@uoguelph.ca">Lelio Fulgenzi</a> ; <a
moz-do-not-send="true" title="cisco-voip@puck.nether.net"
href="mailto:cisco-voip@puck.nether.net">Cisco VoIPoE List</a> </div>
<div
style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>Sent:</b>
Thursday, January 10, 2008 10:04 AM</div>
<div
style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>Subject:</b>
Re: [cisco-voip] Fw: End-of-Sale Announcement for Cisco Unified
Communications Manager Version 5.0</div>
<div><br>
</div>
Ryan,<br>
<br>
Although I do agree with the support side it is really hard to tell a
customer who has been on an Avaya PBX for 15 to 20 years that they need
to upgrade in 4-5 because it is no longer supported. Normally that
does not turn into a very fun meeting. <br>
<br>
Just my .02<br>
Craig<br>
<br>
<div class="gmail_quote">On Jan 10, 2008 8:32 AM, Ryan Ratliff <<a
moz-do-not-send="true" href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>>
wrote:<br>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>If you look at the release schedule we've got for CUCM 4-5
years is forever. Not that I think you'll see an EOL announcement for
5.1 any time soon but we have to get these out now so that we can stop
supporting them down the road. It's just part of the product's life
cycle and I for one am ecstatic that they (the business unit that owns
CUCM) are doing it right now. For a long time we were supporting
everything 3.0 and later which was a nightmare.
<div><br>
<div>
<p style="margin: 0px;"><font
style="font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-stretch: normal;"
face="Helvetica" size="3">-Ryan</font></p>
</div>
<br>
<div>
<div>On Jan 10, 2008, at 9:18 AM, Lelio Fulgenzi wrote:</div>
<br>
<span
style="word-spacing: 0px; font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-stretch: normal; text-transform: none; color: rgb(0, 0, 0); text-indent: 0px; white-space: normal; letter-spacing: normal; border-collapse: separate;">
<div><font face="Arial" size="2">Will the .1 versions have a bit
more life out of them? Granted 5 was the first foree into the linux
world, but with 6 and 7 they should be stable enough to be maintained
for a relatively long period no? </font></div>
<blockquote dir="ltr"
style="border-left: 2px solid rgb(0, 0, 0); padding-right: 0px; padding-left: 5px; margin-left: 5px; margin-right: 0px;">
<div>----- Original Message -----</div>
<div style="background-color: rgb(228, 228, 228);"><b>From:</b><span> </span><a
moz-do-not-send="true" title="rratliff@cisco.com"
href="mailto:rratliff@cisco.com" target="_blank">Ryan Ratliff</a></div>
<div><b>To:</b><span> </span><a moz-do-not-send="true"
title="cmstaffin@gmail.com" href="mailto:cmstaffin@gmail.com"
target="_blank"> Craig Staffin</a></div>
<div><b>Cc:</b><span> </span><a moz-do-not-send="true"
title="lelio@uoguelph.ca" href="mailto:lelio@uoguelph.ca"
target="_blank">Lelio Fulgenzi</a><span> </span>;<span> </span><a
moz-do-not-send="true" title="cisco-voip@puck.nether.net"
href="mailto:cisco-voip@puck.nether.net" target="_blank"> Cisco VoIPoE
List</a></div>
<div><b>Sent:</b><span> </span>Thursday, January 10, 2008 9:10
AM</div>
<div><b>Subject:</b><span> </span>Re: [cisco-voip] Fw:
End-of-Sale Announcement for Cisco Unified Communications Manager
Version 5.0</div>
<div><br>
</div>
I can't imagine anyone still running 5.0 in production today, much less
4 years from now.
<div><br>
<div>
<div style="margin: 0px;"><font face="Helvetica" size="3">-Ryan</font></div>
</div>
<br>
<div>
<div>On Jan 9, 2008, at 9:42 PM, Craig Staffin wrote:</div>
<br>
Yeah definatly a little surprised<br>
<br>
Although 5 was not the most stable version so my guess is that they are
pushing people to upgrade to 5.1 or 6 so that they are on a more stable
platform <br>
<br>
Craig<br>
<br>
<div class="gmail_quote">On Jan 9, 2008 6:56 PM, Lelio Fulgenzi
<<a moz-do-not-send="true" href="mailto:lelio@uoguelph.ca"
target="_blank">lelio@uoguelph.ca</a>> wrote:<br>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Is
anyone else surprised by this EOL announcement? It sounded like they<br>
EOL'ed 4.1 b/c of Windows 2000, so I was under the impression that with
the<br>
linux platform they wouldn't have to EOL these things so quickly. <span> </span><br>
<br>
Granted, everyone is "saying" that upgrades are going to be easier, but<br>
there are still some wrinkles to iron out from the sounds of it. And
really,<br>
only three and a half years away from the EOL announcement the product <span> </span><br>
becomes end of support? According to the doc, v5 was released in March
17,<br>
2006 - but really - who's gonna install it within a year on a production<br>
network? so really, you only get 4 years out of it and you are forced
to <span> </span><br>
upgrade.<br>
<br>
I'm not sure I'm buying into this practice.<br>
<br>
I think you should be able to run a telephone system for longer than 3
-4<br>
years without being forced to upgrade.<br>
<br>
my two cents. <br>
<br>
--------------------------------------------------------------------------------<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) <span> </span><br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Life expectancy would grow by leaps and bounds if green vegetables
smelled<br>
as good as bacon."<br>
Doug Larson<br>
<br>
<br>
----- Original Message -----<span> </span><br>
From: "Cisco Product Alert Tool" <<a moz-do-not-send="true"
href="mailto:cco-pat-bouncehandler@external.cisco.com" target="_blank">cco-pat-bouncehandler@external.cisco.com</a>><br>
To: <<a moz-do-not-send="true" href="mailto:lelio@uoguelph.ca"
target="_blank">lelio@uoguelph.ca<span> </span></a>><br>
Sent: Wednesday, January 09, 2008 6:44 PM<br>
Subject: End-of-Sale Announcement for Cisco Unified Communications
Manager <br>
Version 5.0<br>
<br>
<br>
> Message Type : End-of-sales/ End-of-life announcement<br>
><span> </span><br>
> Cisco announces the end-of-sale date for Cisco Unified
Communications<br>
> Manager Version 5.0.<br>
> The last day to order the affected product(s) is June 30, 2008.
Customers <br>
> with active service<br>
> contracts will continue to receive support from the Cisco Technical<br>
> Assistance Center (TAC) as<br>
> shown in Table 1 of the EoL bulletin.<br>
><br>
><br>
><br>
><br>
><br>
> For more details, refer to:<span> </span><br>
><span> </span><a moz-do-not-send="true"
href="http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_eol_notice0900aecd807329a8.html"
target="_blank">http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_eol_notice0900aecd807329a8.html
</a><br>
><br>
> This email has been sent to<span> </span><a moz-do-not-send="true"
href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>.<br>
> You are receiving this notice because you subscribed to the Cisco
Product<br>
> Alert Tool (PAT) and created the following profile(s):<span> </span><br>
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><br>
><br>
<br>
<br>
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<br>
<br clear="all">
<br>
--<span> </span><br>
Craig Staffin<br>
<a moz-do-not-send="true" href="mailto:Craig@staffin.org"
target="_blank">Craig@staffin.org</a><br>
(H) 262-437-7313 <br>
(C) 262-613-6003
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</span><br>
</div>
<br>
</div>
</div>
</blockquote>
</div>
<br>
<br clear="all">
<br>
-- <br>
Craig Staffin<br>
<a moz-do-not-send="true" href="mailto:Craig@staffin.org">Craig@staffin.org</a><br>
(H) 262-437-7313<br>
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